Tips for Syncing to your iOS device

[KateFitbit]

There are multiple troubleshooting steps you can try. Make sure you check the required settings on your phone and try all the recommendations listed below before posting on the forums for further support. 

• Try removing the Bluetooth connection between your phone and your Fitbit device:
   *On your phone, tap Settings > Bluetooth > the information icon > next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Requirements

• Your iPhone or iPad is running the latest version of iOS. To check, tap Settings  

  > General > Software Update. 

• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your iPhone or iPad is connected to cellular data or Wi-Fi.
• The Bluetooth setting on your iPhone or iPad is turned on. To check, tap Settings  

  > Bluetooth 

• Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device is charged

Troubleshooting

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. On your phone, go to Settings     > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device doesn't sync, restart it. For more information, see How do I restart my Fitbit device?
5. Open the Fitbit app.
6. If your Fitbit device doesn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
7. Open the Fitbit app.
8. If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync.
9. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

1.  

[esaboo]

Same with my sense.  No solution

iPhone XR

Moderator Edit: Merged replies

[Anelmar]

I bought my first Fitbit ever, the Charge 3. I’ve tried since day one to connect to phone and have not been able to do it. It is found in the set up process, but just stays connecting. I’ve reset the tracker like 10 times already for two days and still fails to connect. 

Have any recommendations? 
my iPhone is: iPhone 11 Pro Software Version 14.2

[Ru4shore]

I had the same problem, but someone mentioned checking the "do not disturb" in your charge settings. I found mine to be on, hence, no notifications for anything. I know I didn't turn it on, but somehow after the update, it turned itself on. I still can't get my charge 3 to auto sync, but a little win is better than no win...

[LynnFM]

Thank you!!Sent from my Galaxy

[Drgreenphd]

I have tried many, many times to sync my Versa with iPhone 6. Followed every instruction. About to go to Apple Watch. Have used Fitbit products for many years.  Please fix this 

[DrElektra]

I am so frustrated - I've tried all of the above (Charge 3/iOS 14.2) and now am just restarting the whole pairing up process with my fitbit app. I'm hoping I won't lose the ton of data that was on my Charge 3 since yesterday, but it's possible.  I can't get the app to work with wifi, either - just my mobile data.  So weird.  So disappointing. 😞

Is there some problem I should know about?  Or is this just 2020 rearing its last ugly head?

Thanks ahead of any assistance!

[Toitsie]

This is happening to me as well. It is sooooo frustrating.  I can get it to sync most days, but I must go through all these steps (sometimes more than once ☹️) on my iPad or iPhone (both up to date).  I have the Alta HR - wondering if this is Fitbit’s way of trying to get you to purchase a new device?  If that is the solution, I will look at other trackers!

[Drgreenphd]

I am very frustrated. I still cannot sync my Versa and for Christmas was
given an Inspire 2. It syncs with one exception - does not record sleep
data. I have followed all instructions and it continues to fail. I am
considering cutting my losses, saying goodbye to fitbit, and get an Apple
watch

[esaboo]

I have the sense... but would not Surprise me and reminds me of your cell phones I have an iPhone give it a year and a half going into the second year then I start having problems why because this is a way of getting you to purchase the newer ones.

Focus on the promise and not the problem... God work's on Faith!

[andrea88marie]

I have a Versa2, purchased in October 2019.  I have a brand new iPhone 12 Pro.  My fitbit is not syncing, and wasn't sycing for the last few months with my Galaxy s9.  I've contacted Fitbit for help twice now - once I was told I was pretty much out of luck and needed to purchase a new device, the second time, I'm told that my new iPhone isn't considered a supported device and it's still in testing.  I'm really frustrated... does anyone have any suggestions? 

I've unpaired, restarted both devices, repaired, ensured that both are up-to-date... I'm not sure what else to do.  Thanks! 

[mcadoo456]

Thank you for your input. I have been having trouble syncing with WW for well over a month. After following your directions, my Fitbit is working fine. 

[Drgreenphd]

Happy for you - I still cannot sync and I am very frustrated

[Willow2020]

I’ve followed these steps repeatedly to sync my new Fitbit Sense on my iPhone. Is it because Apple only wants people to use their smart watch on their devices? I hope Fitbit can make it work with Apple soon... In the meantime, I’m returning my Fitbit. 

[SunsetRunner]

I tried all these steps and also called tech support and nothing works. I bought this Versa Lite for my daughter's 10th birthday in September 2019 and as it's no longer under warranty, Fitbit customer service told me they cannot replace it and just sent me a discount to buy a new one. Are you serious ? Do you really think I want to buy a new Fitbit device when the one I paid for stopped working after a year or so? 

I'm really disappointed cause I've had a Fitbit device of my own for 5 years now and it still works ok but I'm definitely not buying from Fitbit ever again. 

[esaboo]

This always seems to be their solution a discount for a old device.

God work's on Faith!

April

[gbrian9090]

 Fitbit sat on Ionic blood/ox since at least 2016 because I remember hearing an announcement that they would have it ready 2017. Nope and I waited patiently. Apple was first to come out with it I believe even before Fitbit who sat on it too long. How do they come up with something so long before Apple or only to have Apple beat them to the punch?  Lost opportunity.  Apple clearly has a better quality blood/ox considering it doesn't require you to sleep, giving you some kind of "average" blood/ox??(whats that about?) I had to take care of my mom for over a year and take her blood ask every day with a finger reader.  I don't think the doctor would've liked me writing down, "Well, this is the average, which is better than a straight reading.  I really don't know why, but Fitbit says that's  the smart way doc so..? We can guesstimate from her sleep. (I don't think so) The way Fitbit talks about all the 'great new features' so much,....I mean, If they were to put that same amount of energy into actually making those features work as stated things might be different.   I guess there's no ACTUAL sensor they must've got rid of it to cut spending replacing it with the APPEARANCE of having an actual sensor with a mathematical algorithm to give you a guesstimate of your blood/ox.🤗😧  That reminds me I wonder why they couldn't put in fall detection? FitBit's gonna really have to step it up if they want to stay in the game this next time.  I don't think it's gonna work out personally. I was trying really hard to root for them too.  i'll say though they sure know how to market themselves. I'll give them that! Unfortunately, clever marketing will only get you so far and so much temporary trust. 

Last, why does it still say on all the store displays that the Verse 3 and the Sense can hold personal music when in fact that is not true!  One of the reasons I got it. Now part reason it will probably go back.  They actually told me when I called about it and after telling them I still had my ionic for music they said you know you can pair more than one watch? Really? That's the response just have multiple watches to do the different things you wanted to do. Incompetence incompetence it's so palpable.

I'll leave you with this think how many times Fitbit has introduce some thing and then backtracked or retracted it we're taking it away altogether? Seems like they need to get their s*** together well ahead of time like most companies do instead of playing catch-up and changing rules as they go along.

Hopefully soon they'll smarten up and lower the price on Premium. It's too much and if they want people to be more inclusive as they claim it will be a wise move. 

Moderator Edit: Formatting

[lorrainekeane]

I have reported same problem with regards versa 2 not syncing. Only thing that works is turning bluetooth off and back on every 24hrs to get it to sync. I followed all the steps factory reset my versa 2 and then reinstalled it on the app etc. and less than 24hrs later same problem. Fitbit have started a case number for me so hopefully gets sorted as my versa 2 is only 6months old.

I believe it has to be something to do with either the bluetooth in the versa device or problems with the app. Either way for the price you pay for such items there really shouldnt be these issues that so many seem to be having.

Hope you get yours sorted

[GypsyTraveler]

I’ve tried all of the above and customer service was zero help. His suggestion was we’re having temporary issues. Please try to sync the device later. I’ve tried and tried and am done. Will be returning this newest Fitbit  that doesn’t seem to stay synced to an iPhone 12 Pro.

[AMD7]

Hi since problems that Fitbit had with their servers last week I can no longer sync my Fitbit despite following various tips so after 8 years and several devices I think I am done and will look into other devices.

[Gin10]

DO NOT delete your device if it is a flex from your account.  This last step is something you should not do. I did it and maintain that was told to do so by the Fitbit people and no, it does not re-install into your account.  

Don't know if you are reading this. It is frustrating and I did even ask the person that works for you, this last time around, if I needed to "upgrade" the flex bc I had read about it. It was not a choice that I was given and your web pages don't explain how you can do this. It gives you a web page with zero information. I even told your personnel that my flex was not even synching to the desktop and it seems that you have a "guide" and no one can veer from it because I was told to go to the phone instead of figuring out what could be wrong with the flex. I no longer have a Fitbit bc I deleted the device from the app and it will not let me re-install it. All things light up, but there is no "vibration" .... this is constant. Your personnel said that it had not instructed me to do so, just the Bluetooth devices.... I brought up concerns (upgrade/PC not even synching) and none of those were attended to.