07-30-2020 16:36
07-30-2020 16:36
There are multiple troubleshooting steps you can try. Make sure you check the required settings on your phone and try all the recommendations listed below before posting on the forums for further support.
> General > Software Update.
> Bluetooth
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10-24-2020 08:14
10-24-2020 08:14
Thanks.
Yes, my laptop has Bluetooth. I never had a problem syncing with it until the Fitbit Icon disappeared from my top bar on my browser. I'm asking how I can sync my Fitbit to my Fitbit dashboard without the icon OR how I can get the icon back.
10-24-2020 09:57
10-24-2020 09:57
That worked for me. Thanks.
10-25-2020 08:36
10-25-2020 08:36
Same here. Done with fitbit. Choosing a garmin now: garmin vivoactive 4 with music
10-25-2020 08:38
10-25-2020 08:38
It is not the phone, it is the fitbit watch.
10-25-2020 10:22
10-25-2020 10:22
I have a Versa2....for the past few days I get notice that says I must sync to my phone in order to use the biking tracker, I fixed that, but now I cannot get any notifications on my I Phone....I tried all the tips on all your articles and I just updated my I Phone....so frustrating, its not even a year old. email Suemer47@gmail.
10-26-2020 08:08 - edited 10-26-2020 08:14
10-26-2020 08:08 - edited 10-26-2020 08:14
I have always reset my Fitbit Inspire HR every day. Yesterday, it wouldn't sync with my iPhone. I tried all of the above steps. Still doesn't sync.
In the Bluetooth list on my iPhone, it shows as connected but there is no "i" circle next to it so I can't "Forget this device".
I get prompted to Set Up with my iPhone in the Fitbit settings, but it never pairs.
I can get it to sync with my iPad but I have to re-pair it every time.
iPhone X, IOS version 13.7
10-27-2020 08:27
10-27-2020 08:27
This worked for me after days of me trying everything else! Thank you!
10-30-2020 05:40
10-30-2020 05:40
Thank you, worked for me.
10-30-2020 16:54
10-30-2020 16:54
I would love to talk to someone on your support chat, but have been trying for a week now and it just tells me to wait and someone will be with me. Saying that things are so busy that it may take awhile. I have let it run for hours and nothing. I now can't get my charge 2 to sync. Also my wrists straps keep breaking. The design of this charge 2 is terrible. You need your straps like they are on a real watch. I want to buy a better one but not going to do that until I can talk to support so that I won't have to replace my strap every 6 months. My wrist is very small. From what I can see on this site not a lot of people are happy with fitbit any more. I will be looking at something else if I don't hear back from anyone. Barbara sent from my Apple laptop.
10-30-2020 17:10
10-30-2020 17:10
11-01-2020 06:08
11-01-2020 06:08
It looks like Fitbit is forcing us to get new devices. I am definitely not going with Fitbit any longer. Too much hassle with their syncing issues.
11-01-2020 06:30
11-01-2020 06:30
I have iPhone 7Plus, iOS 14.1 (latest version), and Fitbit Charge 2 HR running 3.32.1 (999). Fitbit has stopped syncing with my iPhone since Oct 25. Any suggestions to resolve this?
11-03-2020 18:44
11-03-2020 18:44
Agree. The synch issue is a turn off
11-05-2020 07:37
11-05-2020 07:37
I had hoped this issue would have be resolved by now, this has been a 2yr long issue.
11 Pro Max
iOS 14.1
app ver. 3.33
11-08-2020 20:55
11-08-2020 20:55
Hi Lilly,
It is a waste of time sending you these details I have now provided phone and Fitbit version at least 4 times in the past few weeks, I have to manually synch the phone to app every day, the exercise mode has crashed twice which ends up freezing the App only solution is to delete the app and re-install. I am over fitbit - I upgraded recently from Charge 2 to Charge 4 - thinking the problems were because the charge 2 was an older model. I have requested a refund. I forwarded a log with screen shots to "Jan" at fitbit support.
I am over getting fobbed off by Fitbit.
11-09-2020 08:14
11-09-2020 08:14
November update is what screwed mine up. It IS syncing but keeps saying it isn’t. I’m aggravated.
11-14-2020 08:03
11-14-2020 08:03
I have a iPhone 6 12.4.9. Fitbit version 3.33 last updated Nov 4th.
11-21-2020 08:36
11-21-2020 08:36
My iPad app won’t sync. It’s been like this the past couple of weeks. I have Ionic.
11-24-2020 15:36
11-24-2020 15:36
Having same problem W / XR and Charge 3. Personally, I think problem is IOS 12 and up include Bluetooth version 5 and Fitbit Charge models include Bluetooth version 4. My Charge 3 was previously paired w/ a Galaxy S7 which included Version 4 Bluetooth and synced flawlessly.
11-28-2020 11:20 - edited 11-28-2020 11:21
11-28-2020 11:20 - edited 11-28-2020 11:21
Same issue with my charge 4. Flex 2 works. I have to take charge of for about 5 mins before it will sync. I had no issues before last update.
Terri