07-15-2017
15:04
- last edited on
07-18-2017
09:54
by
MarcoGFitbit
07-15-2017
15:04
- last edited on
07-18-2017
09:54
by
MarcoGFitbit
I have tried absolutely everything I can find in order to reset my HR Charger, sync it, update it, deleted the app from my mac, reinstalled it, logged in and logged out, and anything else you can think of. It shows synced on my dashboard, but absolutely nothing has updated. The time is wrong on my fitbit and it restarts steps somewhere around 11 each day. It shows no activity on my dashboard and I am sick and tired of trying all the trouble shooting stuff I can find. I have spent two hours messing with this thing and I am ready to just throw it away. Any other ideas?
Moderator Edit: Clarified Subject.
07-18-2017 10:50
07-18-2017 10:50
Hello @buzznfl22, thanks for joining the Fitbit Community, it's great to have you on board!
Are you trying to sync your tracker only with your Mac computer or are you also using a mobile phone? If so, please let me know the model of your phone and the OS version in it.
The time is showing wrong on your tracker because it hasn't been syncing but I would like to suggest you to set up your tracker as a new device in order to reset the connection between your tracker and your computer and / or mobile phone. Don't worry, this won't remove any of the information stored in your account so far.
To set up your tracker using a computer:
To set up your tracker using a compatible mobile device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!