Tracker not syncing since the iOS 11 update.

[xMuckelitax]

Hey everyone 

I have the problem my charge 2 didn’t sync with my iPhone 7 Plus since the iOS 11 update .. i try a lot of things but nothing chance .. i also try to connect my charge 2 again but now I can’t change my clock display .. how is it even possible ? I love my clock and tell all my friends that’s they need also an Fitbit,

Moderator Edit: Clarified Subject + Word Choice.

[Becky1125]

Have you resolved this problem? I am having a similar problem with my Fitbit.

[johnas9000]

the last time i got it to work via turning on and off removing app etc i turned off all day sync. that seemed to fix it. its been a week now its ok

[Rschirm52]

I have discovered that if I let my iPhone (which is still IOS 10) sync with my Fitbit first, then allow my iPad (which is now IOS 11) sync to my phone (which it does automatically) then I have the Fitbit tracker on both devices and they stay synced throughout the day. Its the only way I have found. Hopefully this helps you!

Sent from my iPad

[JonPierson]

Hi Becky,

You may wish to look at my posting on the previuos page.

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@Becky1125 wrote:

Have you resolved this problem? I am having a similar problem with my Fitbit.

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[TheFrijj]

Hi Becky,

In the end I put my Fitbit on charge (even though it didn’t need it), turned Bluetooth off on my phone; deleted the app and reinstalled it; turned bluetooth back on and then restarted the Fitbit. It worked but your guess would be as good as mine as to why, as I had already tried each of these steps repeatedly just not necessarily in that order. It’s really disappointing that this seems to be a common problem but Fitbit are doing nothing to resolve.

Sent from my iPad

[CW50]

Nothing I have tried works for my Fitbit. I’m done with it.


Sent from my iPhone

[johnas9000]

after you finally get it going you might want to leave all day sync  OFF

that solved my problem

it only syncs when i log in   Otherwise i keep having to jump through hoops to get it to stay even recognized at all

let alone draining the battery on the flex in one day

[RockRN]

Marco - Yes, I know the tracker pairs and syncs through the app... And yes, it's plugged in and turned on. (irony). Fortunately, as I wrote elsewhere, I have an iPod that has iOS 9.3.5 on it and I installed the app and paired the tracker with the iPod. It's inconvenient and doesn't allow me to access certain features, but at least I can use my tracker. So... that's my short term, albeit unsatisfactory solution.

My question is, does anyone at FitBit understand the existence and extent of the problem? And if so, what's being done about it?

[RockRN]

Thanks JonPierson for letting us know that someone at fitbit seems to be aware of this problem. It would be useful if they learned to communicate better. And best if they resolved the problem.

[Amsobrien]

I’ve done all the forget, add new device etc.  The sync only works once and not everything is synced.  I’ve lot a a lot of data from the past two days.  Ever since iOS 11 came out the app has not really worked.   

[jodavila]

Hi, I am having the same problem with my Surge 1st Generation, it stops syncing since the last update of the App ..

[ElyseF]

Same issue with iPhone 6 Plus and charge HR. Also tried resetting, restarting, reinstalling. Frustrating! Cmon Fitbit! Please advise. 

[ElyseF]

Wait! 49 minutes after sync started... suddenly connection. Weird. Glad it’s finally synced ... matter still needs attention as 49 minutes is unsatisfactory. 

[JonPierson]

I don't know anything about developing apps for mobile phones, my experience is on IBM hardware. I do know that if IBM significantly changed its operating system, it most certainly informed users what it was doing and how to make sure their programs worked after an upgrade.

Which brings us to Apple. It seem to me that Apple released iOS 11 without doing a particularly good job of telling developers of applications what they were doing. I assume that Apple did not pre-release iOS 11 to developers so that developers could fully test their applications prior to the public release.

The point that I want to make is that it is not necessarily the fault of Fitbit, here. I imaging that they are trying to find a fix to to the problem, and fully test it, before releasing an upgrade.

[TheFrijj]

Maybe but it would be nice if they acknowledged there was a problem and that they are doing something about it. IOS 11 has been out two months now.

Sent from my iPad

[TheFrijj]

Don’t get too excited. I thought I’d cracked it when it synched eventually but now it’s stopped synching again - although it is still alerting me when I get a text or phone call, so something’s connected.

Sent from my iPad

[johnas9000]

Yes LOL   !    I hear you... Although it is "cracked" on my zip  As long as I leave all day sync off it works with latest apple software,.. or at least the past 2 weeks vs blowing through a battery a day ( the zip uses watch batteries that supposed to last 6 months.  I think they are no longer supporting the smaller devices, although they say they are working on it.  I also think apple is not playing nice as they have their own health steps and moves. I guess time will tell. 

[Becky1125]

Thanks! I don’t know what I did but it started working again. I will keep your tip for further reference though. Thanks again.

Sent from my iPad

[johnas9000]

Now mine is not working   I even deleted and re uploaded the app,, I am getting ready to give up,

I think certain devices are not having problems,, So either go to a wrist one that does heart beat or just give up on the fit bit,,, FIT BIT ARE YOU LISTENING ????

we need to put more pressure on them

[jodavila]

Hi, the same happened to me, I did nothing and it starting working since
Saturday!!!