Tracker not syncing since the iOS 11 update.

[xMuckelitax]

Hey everyone 

I have the problem my charge 2 didn’t sync with my iPhone 7 Plus since the iOS 11 update .. i try a lot of things but nothing chance .. i also try to connect my charge 2 again but now I can’t change my clock display .. how is it even possible ? I love my clock and tell all my friends that’s they need also an Fitbit,

Moderator Edit: Clarified Subject + Word Choice.

[ElyseF]

So aggravating!

i did the delete, forget this device, etc. and now after entering the code in reinstall process, the Fitbit cannot be recognized! Now I can’t even connect to get current stats!

Charge HR 

iphone 6plus

[Inspector]

Mine has just synced after days of it saying ‘searching’ when I uninstalled the fitbit and tried to start again. The only thing I did differently from my previous attempts was to charge the battery overnight via the PC even though, on the screen, it appeared fully charged before I went to bed. I’m crossing my fingers it stays synced.

[Becky1125]

Good Luck! I don’t really know what I did but mine started syncing again. Thanks for your help, this thing can be so frustrating at times.

Sent from my iPad

[Becky1125]

I agree, this thing can be sooo frustrating at times! Hopefully someone at Fitbit will be able to resolve your problem. I don’t really know what I did but mine started syncing again. Good luck, I hope someone helps you out.

Sent from my iPad

[ElyseF]

Suddenly it syncs. That’s a good thing.
Lost all my data from last week. Not so good. Fitbit, could we please get some consistency going ?

Elyse Fischer

[ShazPaz]

Thank you Etaldy, I restarted my watch and it resynced.

[SweenSteiger]

Thanks GDiana, 

Your solution worked perfectly 🙂

[MichelleB67]

I have tried everything to get my fitbit app to update. Restarted phone, removed app and re-installed. Deleted fitbit and am currently trying to reinstall.  It has located Ionic but is stuck on the screen saying connecting to tracking.  This has been for well over half hour.

[Becky1125]

How frustrating! I don’t know what I did but mine started working. Good luck, I hope something clicks for you too.

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@MichelleB67wrote:

I have tried everything to get my fitbit app to update. Restarted phone, removed app and re-installed. Deleted fitbit and am currently trying to reinstall.  It has located Ionic but is stuck on the screen saying connecting to tracking.  This has been for well over half hour.

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[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's great to have you on board @MichelleB67, thanks for joining the Fitbit Community. 

I'm very glad to see that some of your trackers have been finally able to sync, I'm very glad. Now, @MichelleB67, I appreciate you have let us know the troubleshooting steps you've already tried so far. At this moment I would like to suggest you the following:

• Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
• Plug in your tracker and make sure it's charging.
• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices that might interfere with the setup process. 
• Try to set up your tracker as a new device once again.

I hope this can be helpful, if your tracker is still not syncing after following these steps, please let me know so I can check this further. 

[Minnie10]

I cannot sync my fitbit 1 with my iPhone 8 or my iPad.  I tried turning bluetooth off, reset the one, deleted the app but cannot find the app at the App Store.  My last sync was Sat. Night at 1:47am

[MarcoGFitbit]

Hello @Minnie10, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention. Tell me, are you trying to download the Fitbit app from your phone or from your iPad? If it's from your iPad, please note that the Fitbit app for iPad is the exact same one as the one for the iPhone. If you're still unable to locate it, please go to the App Store in the iPad and on the top left you will be able to change from iPad Store (iPad only) to iPhone Store (iPhone only).

Once on iPhone Store you will be able to search for "Fitbit" and the first result will be the Fitbit app, which you will be able to install and use in your iPad. 

You'll now be able to download the app.

Now, after downloading the app, please go to your iPhone and iPad Bluetooth Settings and check if your tracker is on the list of compatible devices. If it is, tap on it and select "Forget this Device", then try the following steps:

• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[jopgo]

my fitbit charge 2 do not work anymore after update iphone ios 11.4.1 can some body help me whit it my iphone can not connect with bleutooth anymore i try everything but nothing works

[RockRN]

Hello Marco,

It's been about 5 or 6 months since I was last on this thread, and it looks like Fitbit is no closer to having a solution to this problem than you were back then.

Personally, I gave up ever trying to sync my Charge-HR using my iPhone 5S with the latest iOS. Instead of my phone, I use an old 5th generation iPod that is running iOS 9.3.5, which is the last iOS version available for that device, and the latest version of the Fitbit app installed on it. That's my solution - and to everyone out there... you can get one of these iPods on ebay or Amazon used for as little as $20 . If you are still fighting this fight then it might be the easiest solution for you.

BUT - MARCO! - here's the thing... every time someone writes on this thread with what appears to be the same problem, you (or someone else from Fitbit) write back as if it's a brand new problem that you (Fitbit) have never encountered before. I don't know about anyone else, but I would have been a lot more patient if Fitbit had taken ownership of this issue and just said, "hey, we know there is a problem, here's a workaround, and we're working hard to find a solution". This is customer service 101 stuff.

Instead you guys go, "Hmmm you can't sync? Wonder why that is.... Is it plugged in? Have you wiped your disk and reloaded the operating system? ... <don't take this literally, it's irony!> and you do it like no one's ever had this problem before.

Look - I don't know the solution to the problem and I don't have the tools to find it. Fitbit should have the tools and knowledge, but it appears not to be a priority for the company.

I have purchased 4 Fitbits for myself and as gifts for other people, and several times I thought about getting one of the newer models, so I'm the kind of customer you'd want to keep. As is everyone else who's written into this thread. Of course, I'm not going to get a newer model Fitbit - in fact, I no longer recommend the product. I used to be an unpaid sales rep for Fitbit but - since I encountered this problem and, more importantly Fitbit's non-response - I've had it with Fitbit. I'll use my Charge-HR until it stops working or falls apart and then I'll find something else to take its place but... I'll never buy another Fitbit.

Do you understand? You have a technical problem  And you have a customer service problem.

Does anyone at Fitbit even care?

That's it - I'm done venting.

Moderator Edit: Format.

[MarcoGFitbit]

Hello @jopgo, thanks for joining the Fitbit Community, it's always nice to welcome new members! It's nice to see you too @RockRN, I hope you're doing well. 

@RockRN, we really appreciate our members's input and feedback and I would like to thank you for yours as our team is always looking to improve the Fitbit experience. I understand your concern about this situation, but please note that every issue users come across can be related to several reasons, we need to cover every troubleshooting step to determine its root cause.

@jopgo, thanks for letting me know you have already tried some troubleshooting steps. Would it be possible for you let me know which ones have you tried yet? That will help me determine what should we do next. In the meantime, please restart your Charge 2 and your phone, then try to sync again. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[jopgo]

I try evrything restart my fitbit charge 2.

Bleuthooth restart

Remove the app fitbit and restarting the app

And then no sync

I think it's over whith my fitbit and now i look for a nother watch and no more fitbit

Fitbit does nothing at all 

[MarcoGFitbit]

Hello @jopgo, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[KathyfromOhio]

I couldn't get my Flex 2 to sync with my new iphone 8 running some version of IOS 11.  I tried the restart (both phone and tracker), deleted the app a few times and reinstalled, turned bluetooth on and off.  Finally on another forum someone suggested that I turn off the bluetooth on my old phone (the one that I previously had flex synced to.)  I hadn't thought about this since I had gone so far as to remove the Fitbit app from that phone.  As soon as I turned off the bluetooth on the old phone and tried to set up the Flex 2 again on the new phone, it worked fine.  

[MarcoGFitbit]

Hello @KathyfromOhio, thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you have taken the time to share your experience and for letting me know the troubleshooting steps you've tried in order to resolve your issue. I'm glad your Flex 2 as able to sync with your new phone. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will faind great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[jopgo]

have connected whith fitbit and told them that my fitbit is not older then 18 mounths and that my battery no longer charge.

I try everything and nothing works.

Now the good news i'm getting now a new one.

Problem is will this one working whith ios 11.

I hoop so otherwise i have nothing whith this new one.