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Tracker not syncing steps nor sleep with my iOS app

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‎02-06-2016 09:21

‎02-06-2016 09:21

My dashboard isn't displaying my steps nor my sleep. I am also having trouble syncing my tracker with my Mac. I've tried deleting and reinstalling the app several times. I have the Fitbit HR. The trouble began on Jan 31. I've read the Forum and it seems I am not alone. Is there a fix or do I need to return the item to exchange for a new one? A wee bit frustrated. Thank you.
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‎02-07-2016 09:13

‎02-07-2016 09:13

Hi @Vvanval and welcome to the Community!

I would recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.

This should help you get back on track, but keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit
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‎02-08-2016 15:54

In response to DerrickS

‎02-08-2016 15:54

Thank you Derrick. My Fitbit HR will no longer pair with my mobile app nor my Mac. Thank you in advance for your help!

Best, Vvanval
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