Tracker unable to set up on iphone - don't own a computer pc

[lorialo]

clock won't set up on iphone-  i do not own a computer of thanx- lorialo

Moderator Edit: Clarified Subject

[SteveH]

What problems are you having?

Are you following the steps in this process: http://help.fitbit.com/articles/en_US/Help_article/1873/

If so, at what point are you getting stuck?

[MarcoGFitbit]

Hello @lorialo, welcome to the Community, it's nice to have you on board! 

I noticed @SteveH provided a link with very helpful instructions in how to set up your Fitbit tracker. Adding to @SteveH recommendations, I would like to provide you some pointers that will be useful as well:

• If you're setting up the tracker for the first time, make sure it's fully charged.
• Also, make sure there are no other Bluetooth devices around that might interfere with the process.
• Restart your tracker and keep it plugged in while setting it up. 
• Restart you iPhone
• Restart the Bluetooth by turning it off for 15 seconds and turning it back on.

Please try these steps and feel free to reply in case you need anything else! 

[lorialo]

thank u both! everything synced except the clock. i will try again Lorialo

[MarcoGFitbit]

Hi @lorialo, thank you for the update! I'm really glad your Fitbit tracker is now syncing. 

In regards of the time, please tap on the Account tab on the menu at the bottom and on the next screen scroll down, you'll be able to see Advance Settings. Tap on it and under Time Zone enable Set Automatically. Finally, go back to the Dashboard and sync your tracker. 

I hope this information can be helpful, keep me posted if you need anything else! 

[lorialo]

thank you marco G! i did go to advanced settings & time zone is correct i did turn it on & off but no luck- however it did track my miles, run time &avg time per mile& calories.is there a heart rate on this app? sorry i'm old lol lorialo

Sent from my iPhone

[MarcoGFitbit]

Hello @lorialo, I hope you're doing well. 

It seems very odd that the time is not correcting when all of your other data is correctly syncing with the app. I would like to suggest you to reset your tracker and sync it once again with the app to check if the time corrects itself. 

Now, in regards of your next question, the app does have an average heart rate tile which is visible if your tracker is able to track heart rate, such as the Charge HR, Charge 2 and Blaze. 

Keep me posted in case you need anything else!. 

[lorialo]

it is fitbitHR . we are both frustrated now i imagine- i will reset everything w my techie husband's help now, thanks marco AGAIN

Sent from my iPhone

[MarcoGFitbit]

You're very welcome @lorialo. In case your Charge HR is still not displaying the correct time information but it's still syncing your data to app, my best recommendation would be contacting our Support Team. Let them know about the troubleshooting you've performed so far, I'm positive they will be happy to assist you further. 

Let me know the outcome!