Tracking runs as walks

[Mdday]

I have been using Fitbit to track my runs for years now. Just last week I noticed when I use the app and change the activity type from walk to run, after I complete my runs it reverts it back to a walk. First time I thought it was my error but it has been doing this for over a week now. I like using the GPS map to track my runs so I can see the map when I am finished. Anyone else have this issue or a solution to fix it?

[Lou303030]

Any news? This is so frustrating…

[JuanFitbit]

Hi everyone. Thank you for your patience.

Our team informed me that the maps issue with MobilRun and Connected GPS should be resolved with the next app update (v4.21).

If possible, update the Fitbit app and let us know over here how it looks.

[bk318]

Will this address the issue?

based on your reply, it doesn’t sound like it. 

[BerkshireRunner]

It hasn’t worked for me. I’m still recording as a run on my phone GPS and Fitbit changes it to a walk 

[Redrooster433]

This is my experience too. No change. 

[isUK]

I posted in February that runs started on the app were logging as walks. Mapping, lap times and voice notifications have also all been going wrong. A run started from my Charge 5 was all OK but without the voice notifications which I find really helpful. The Charge 5 died last week at only 15 months but within the two-year guarantee. So I bought a Charge 6, paying the difference in the higher cost. First run on Friday seemed to be going well after two laps of my local park but then the mapping and lap timing went wrong, and it still logged as a walk. 

[Shmefferd]

I've got the most recent update. Still logging running as walking. Still can't edit. NOW it won't link to Strava. It does not look good at all. I'm not sure how things got worse, but they did. 

[MC0112]

Hi

It’s still the same for me too. Luckily it does link to Strava though.

Michelle

[jckii]

I have the latest app v4.21 and a brand new Inspire 3 and am having this same issue.  I start my exercise as a "Run" but it gets logged as a "Walk".  When are you going to address this definitively?  Clearly this has been going on for MONTHS now and absolutely zero progress has been made.  This is a competitive world and there are other choices out there than your product.  Either fix the issue, please, or be prepared to become another failed bankrupt tech company that couldn't keep up.

[heidilobrien]

Updated the app… issue not resolved. 

[JuanFitbit]

 Hi everybody ! Thank you for your replies and confirmations. I'll let our team know about your replies, so that they keep working on this. 

We appreciate all your collaboration. 

[jckii]

Seems to us all, who pay money for this product and service, that your team doesn't care.  Hoping that they will pay attention and prove otherwise......

[Cerdagne66]

I agree it has been such a long time and this issue has yet to be resolved. I have seen the post from the Fitbit guy who is assuring us the team is now working on it… Let’s hope so as it is VERY frustrating! 

---

They need to work on it fast as this issue has been going for a long time. The recording of the distance has also been altered. I used to be a little upfront with distances - comparing to my fellow runners. Now I am at least measuring 100m behind when in fact we run together! Any ideas? This issue has happened at the same time as ‘the run revert to walk’ issue. Thank you for your help. F. Joyce


Envoyé depuis la toute nouvelle application AOL pour iOS

[Shmefferd]

The app is getting worse. I tried to record a run and there were several errors: 

1) The app wouldn't stay open so I had to unlock my phone to stop the app. 

2) When I paused my run, it wouldn't let me resume and basically froze up.

3) It recorded that 1/2 of my run twice. When I tried to delete the duplicate, the app froze up and when I opened the app, I just got a white screen.

So today's experiment was just recording a walk. It shut down after 5 minutes. I can't edit the walk and I can't delete it. When I tried, I got a white screen again. Now I can't log anything - water, food, activity, etc. Nothing. 

How is this better???

[Cerdagne66]

Mine has actually worked today! Recorded a run and when it downloaded to Strava it registered as a run and not a walk! 

Envoyé depuis la toute nouvelle application AOL pour iOS

[Johnk328]

Me as well

[wvudarling]

My most recent upgrade did allow me to start logging runs as runs again
which was really exciting. Unfortunately it got to 5.9 miles and just kept
repeating 5.9 miles over and over and over until I had tolerated that for a
full 60 seconds and gave up. It had logged me at the 6.05 miles mark so I
guess it was still counting, but I couldn't stand it repeating my distance,
total and lap times on loop at the 5.9 mile mark.

[Cerdagne66]

I only did 5 miles so did not experience this. Hopefully will not! 

Envoyé depuis la toute nouvelle application AOL pour iOS

[RobHopkins]

Imagine how encouraged I was to see an upgrade to the running app. Could this be the solution after 7 months of recording runs as walks and posting incorrect run times? Unfortunately not. The new app has very poor GPS and started giving 1km split time updates every 1.1km (though I had actually run around 1.6km at this point)?  My 7.5km run was recorded on Fitbit as a 4.16km run, so again, the issues persist.

Fitbit - I may as well ask...are you going to compensate your users for being unable to use the product as advertised? 

[isUK]

Since the 'Track live' design of the app changed my two runs have actually both logged as runs. But the time taken to run 1km, as well as the mapping, is all over the place.