11-08-2016 12:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-08-2016 12:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
11-08-2016 12:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-08-2016 12:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-08-2016 13:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



11-08-2016 13:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi @Mommabearto5,
Out of curiosity, what type of iOS device are you trying to sync your tracker with (ie iPhone 7, iPad Air, etc)?
Also, what iOS version is your iOS device running (ie iOS 10, iOS 9.3, etc)?
Lastly, I'd recommend making sure that you are using the most current version of the Fitbit iOS App, version 2.28. Click here to be redirected to the iOS App Store.
Keep me posted!

11-08-2016 14:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-08-2016 14:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
12-28-2016 22:59 - edited 12-28-2016 23:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-28-2016 22:59 - edited 12-28-2016 23:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I'm having the same issue. Latest iOS, latest version of Fitbit (which is obviously going to be the case after uninstalling and reinstalling). I get that same error message when trying to log in.

12-28-2016 23:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-28-2016 23:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Okay, I just fixed my problem. I had an app on my phone that uses a VPN setup. I deleted it, and now I can log into Fitbit app and my Fitbit syncs just fine. Maybe that's your issue, too. Good luck! 🙂

12-29-2016 04:26
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-29-2016 04:26
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @Ilive2sing75, and welcome!, it's always nice to see new faces around.
Thank you so much for the update and for providing me the steps you've performed in order to resolve this situation. I'm very glad you were able to log into the Fitbit app and that your tracker is syncing without inconveniences, I'm sure your troubleshooting will be helpful for many members in the Community!
If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Happy stepping!

