Tried every solution, can't log in, error message

[Mommabearto5]

My Charge HR hasn't synced since Friday. I've tried every solution I've seen suggested. I turned everything off, turned it back on and still not syncing. I uninstalled the app finally and reinstalled it. Now I'm getting a message that says it can't connect to the secure network. I've tried at home and out and about. Now what???

[Mommabearto5]

The error message says it can't connect to the "Secure web proxy server". Hope that's clearer.

[DerrickS]

Hi @Mommabearto5,

Out of curiosity, what type of iOS device are you trying to sync your tracker with (ie iPhone 7, iPad Air, etc)?

Also, what iOS version is your iOS device running (ie iOS 10, iOS 9.3, etc)?

Lastly, I'd recommend making sure that you are using the most current version of the Fitbit iOS App, version 2.28. Click here to be redirected to the iOS App Store.

Keep me posted!

[Mommabearto5]

IPhone 6, 10.1. Checked for a Fitbit update and I'm up to date there.

[Ilive2sing75]

I'm having the same issue. Latest iOS, latest version of Fitbit (which is obviously going to be the case after uninstalling and reinstalling). I get that same error message when trying to log in.

[Ilive2sing75]

Okay, I just fixed my problem. I had an app on my phone that uses a VPN setup. I deleted it, and now I can log into Fitbit app and my Fitbit syncs just fine. Maybe that's your issue, too. Good luck! 🙂

[MarcoGFitbit]

Hello @Ilive2sing75, and welcome!, it's always nice to see new faces around. 

Thank you so much for the update and for providing me the steps you've performed in order to resolve this situation. I'm very glad you were able to log into the Fitbit app and that your tracker is syncing without inconveniences, I'm sure your troubleshooting will be helpful for many members in the Community! 

If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping!