Trouble adding new device

[NicoleM57]

I apologize if this is a major repeat topic.

I got a replacement for my Charge HR a few months ago. I continued to wear my old one until I couldn’t anymore so I am making the switch now.

I can’t seem to add this new device with my app. I can go to where it tells me to enter the 4 digit code but then it tries to load and then it errors out.

I made sure to update the app, I have tried deleting it and downloading again, I have restarted my FitBit, and I am not sure what else to try.

Any help would be appreciated.

Thank you!

[Odyssey13]

@NicoleM57 how are you trying to set up the new one? Computer or mobile - Android, iOS or Windows?

Be sure to get your old CHargeHR out of range while setting up that new one.

Let us know.

[NicoleM57]

I am using my iPhone so iOS.

My old ChargeHR is for sure not in range any time I have been trying

[Odyssey13]

@NicoleM57 I moved your post to the iOS forum area, so you might get better replies.

Have you tried restarting the Fitbit more than once?

[NicoleM57]

@Odyssey13 Thank you!

I have restarted it more than once yes. I have tried turning off my wifi as well when doing it to see if that was the issue and it still didn't work. It was super easy when I originally did this. Could this me a replacement issue I wonder?

[Odyssey13]

Might be worth calling support to see if there is anything they can suggest at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[DerrickS · Accepted solution]

@Odyssey13 Thanks for moving the post!

@NicoleM57 I know that you've tried some of these steps already, but a lot of the times the combination of all of them is what does the trick. I'd recommend the following;

1. Restart your Charge HR.

2. Restart your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth on again.

4. Make sure that you are using version 2.26.1 of the Fitbit iOS App that was released earlier this week. Click here to update if you haven't already.

5. Use the replacement setup instructions listed here to re-pair your tracker to Fitbit account.

If for some reason none of the steps above help, I'd then recommend using either a computer or a different mobile device to re-pair your tracker to your account. Instructions for this can be found in the hyperlink in step 5 above.

Hope this helps and please keep me posted.

[NicoleM57]

@Odyssey13 thank you again for moving my post!

@DerrickS I restarted the tracker a couple more times and did the same with my iPhone and tried a couple times to add the device but I must have blinked the right amount of times this time because it worked!!!

I appreciate all your help! 🙂 Thanks so much!!