Unable to Search for Food (or bar code scan for food)

[MplsFit]

Today if I click on the search bar to find a food it only allows me to create a custom food - no search results appear no matter what I type. This is the case before and after updating. I also deleted and reinstalled the app. 

Moderator Edit: Clarified subject.

[JaneJ01]

I see no way to edit my above post, but I just want to say it’s working fine for me, now. 

[lakelifesally]

I too had this issue and then it was working fine.  Monday 11/10, it is doing the same thing, allowing custom food data entry only.

[CountyHunter]

It's working again

[AndreaFitbit]

Hi everybody! Thank you for your messages and feedback. 

I'm glad to read that this has been solved for some of you.  For all other, that still are having this issue, please make sure that you have the latest Fitbit app installed. 

We will release a new app update in the next few days. Please keep an eye open for it. 

Le us know if after the update the issue persists. 

[Rtkat3]

Well @AndreaFitbit, one other problem involves the serving size drop down in the Custom Food area which @JuanFitbit had also noticed when I brought it up on the same Community section.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Rtkat3.

We'll report this if it's needed after the app update gets released for everyone. 

[Rtkat3]

You're welcome @AndreaFitbit.

[rosstaylor99]

Following the new update The barcode scanner now doesn’t. work. And when you click on it the whole app freezes. 

I’m using iOS latest version and have updated to the latest version of the Fitbit app. 

[Queryfit59]

Maybe it’s your phone? Did you try turning it off to reset?
Sent from my iPhone

[lakelifesally]

I did shut my phone down, on multiple days when it wasn’t active and no
luck.

It is functioning normal today, I am able to search for food again.

[Rtkat3]

Of course the only issue left with it is that the arrow associated with the custom food page's serving size information is not working as seen in one of the other threads.

[ConLeigh]

New food log issue. Now the entries are disappearing. I have tried many times, closed the app, deleted and re-downloaded the app, shut down my phone, ad infinitum… the food log not working is getting really tiresome.

[pjjewel]

I'm having the same problem. Just started today.

[Chefjimmy]

Same. Stopped working this morning 12/4. Haven't been able to log food all
day

[HollyIvy59]

I am also having the problem.

[HollyIvy59]

I am having the same problem. It puts the food there and then it
disappears.

[Lotte12227]

Really frustrating I hope they sort this issue out soon. I am starting to wonder if I need to change the app i log food on
Sent from my iPhone

[Xoe05]

Same here. 2 days now.😕

[mhouse]

Same here. It also appears that they have wiped out ALL of the detail in my custom foods. No more macros just calories.

Not sure this counts as a bug fix or performance improvement.

[HollyIvy59]

If I end up changing the app for food logging, I may change my tracker to a
smart device. I only keep my fitbit because I love the convenience of
having all my needs tracked in one place.