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Unable to accept Terms and Conditions when setting up device.

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‎10-20-2018 16:09 - last edited on ‎10-22-2018 08:06 by Moderator Alum

‎10-20-2018 16:09 - last edited on ‎10-22-2018 08:06 by Moderator Alum

 I just got a Fitbit Charge 3, it is my first fitbit.  Whenever I try to "Set up a Device" on my iPhone 6s fitbit app, and I choose Fitbit Charge 3, it says I need to read the terms and agreement and agree but the screen is blank/white so I can't agree to anything.  And then my Fitbit app crashes.

Any suggestions?  I just got it and I may have to return it and get an Apple Watch!

 

Moderator Edit: Clarified Subject.

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‎10-21-2018 04:47

In response to amymontclair

‎10-21-2018 04:47

@amymontclair  Thank-you for posting your solution.  I'm sure it will help other users.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎10-20-2018 17:04

‎10-20-2018 17:04

I spoke to a representative at Fitbit and he said I need to have the Bluetooth on.  Once  I did this, I went back to the App and I was able to read the Terms and Policies and agree.  Then I could continue with my set up.

Best Answer

‎10-21-2018 04:47

In response to amymontclair

‎10-21-2018 04:47

@amymontclair  Thank-you for posting your solution.  I'm sure it will help other users.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎10-22-2018 08:20

In response to LZeeW

‎10-22-2018 08:20

Hello @amymontclair, I hope you're doing well, it's nice to see you around the Fitbit Community. I appreciate your participation @LZeeW, it's nice to see you too. Smiley Happy

 

@amymontclair, thanks for your participation in the Forums and for having taken the time to update your thread and let us know your issue has now been resolved after contacting our Support Team. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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