Unable to accept Terms and Conditions when setting up device.

[amymontclair]

 I just got a Fitbit Charge 3, it is my first fitbit.  Whenever I try to "Set up a Device" on my iPhone 6s fitbit app, and I choose Fitbit Charge 3, it says I need to read the terms and agreement and agree but the screen is blank/white so I can't agree to anything.  And then my Fitbit app crashes.

Any suggestions?  I just got it and I may have to return it and get an Apple Watch!

Moderator Edit: Clarified Subject.

[amymontclair]

I spoke to a representative at Fitbit and he said I need to have the Bluetooth on.  Once  I did this, I went back to the App and I was able to read the Terms and Policies and agree.  Then I could continue with my set up.

[LZeeW · Accepted solution]

@amymontclair  Thank-you for posting your solution.  I'm sure it will help other users.

[MarcoGFitbit]

Hello @amymontclair, I hope you're doing well, it's nice to see you around the Fitbit Community. I appreciate your participation @LZeeW, it's nice to see you too. 

@amymontclair, thanks for your participation in the Forums and for having taken the time to update your thread and let us know your issue has now been resolved after contacting our Support Team. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!