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Unable to access historical data

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‎03-06-2020 19:59 - last edited on ‎03-08-2020 11:53 by Fitbit Moderator

‎03-06-2020 19:59 - last edited on ‎03-08-2020 11:53 by Fitbit Moderator

  • iPhone stopped letting me access historical data on sleep, weight, exercise etc.

 

Moderator edit: updated subject for clarity

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‎03-08-2020 12:04 - last edited on ‎09-10-2024 16:35 by Fitbit Moderator

‎03-08-2020 12:04 - last edited on ‎09-10-2024 16:35 by Fitbit Moderator

Hi @oshidashi. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for bringing this to my attention. While it's odd that you don't access to your historical data, let me help you with this. Before anything else, do you see an error message where your data should be displayed? Have you made sure to update the Fitbit app to the latest version?

I'd recommend to give a try to the following:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Verify that you have a stable internet connection.
  4. Open the Fitbit app and log back in to your account.
  5. Check you're able to see your historical data this time.

I'll be around, keep me posted.

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‎03-09-2020 00:29

In response to LizzyFitbit

‎03-09-2020 00:29

Perfect, I quit and reinstalled the Fitbit app and it works perfectly again. Thank you!
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‎03-12-2020 13:42 - last edited on ‎09-10-2024 16:35 by Fitbit Moderator

In response to oshidashi

‎03-12-2020 13:42 - last edited on ‎09-10-2024 16:35 by Fitbit Moderator

Hi @oshidashi. It's great to see you here again and I'm sorry for the delayed response.

You're welcome and thanks to you for keeping me updated. I'm glad that those steps worked for you and I hope you can continue reaching many goals!

By the way, in case you have some spare time let me invite you to visit our Health & Wellness board where you can make friends and find encouragement from other members. If there's anything else I can do for you, please keep me posted!

See you around. 🙂

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