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Unable to add challenges

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‎07-01-2019 16:40

‎07-01-2019 16:40

The app is tellling me I am at my max for challenges, even though I was only at 5 this morning.  A friend sent me a new challenge that I was able to accept this afternoon.  I had tried to shut my phone down and then back on.  I have logged out of the app and then back in.  I have deleted the app and reinstalled.  But nothing is working?

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‎07-02-2019 10:15 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

‎07-02-2019 10:15 - last edited on ‎03-21-2025 10:04 by Fitbit Moderator

@Beth51031 A warm welcome to our Community!

Let me help you with your Challenges and thank you for troubleshooting this issue. Also please avoid uninstalling the app as this isn't recommended. Still I would like to repeat some of the troubleshoots you did but do them as follows:

- Log out from the app
- Restart your phone
- Log back in

Also try viewing your data on a different phone.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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