Unable to change the clock face

[S-T]

After my update I can’t change my clock face what do I do I’ve tried syncing the phone set to watch down start it back up nothing works

Moderator edit: updated subject for clarity

[S-T]

I try to change a different clock face it does not fully go through to the end and bounces me back to the one I already had please help

[SunsetRunner]

Hello and welcome to the Fitbit Community @S-T 

I see you’re having difficulty charging your clock face. I’ve merged your two post together. Cross posting can cause confusion. Have you tried charging it through the online Dashboard? Here’s how: 

go to your online Dashboard 

tap the gear :gear: wheel on the upper right corner

tap your Fitbit  name in the drop down menu 

Find clock display in the list on the right side of your screen

pick which clock you want

now Sync to activate your choice 

😃Please let me know if this answers your question and resolves the issue 

[S-T]

How do I get to my online dashboard, can’t find the gear wheel 

[SunsetRunner]

Hello again @S-T 

Look to the top right of your screen and you will see the Fitbit Store button in bright red just above your profile picture. Look just left of the Store button and you will see “Dashboard”....tap that. Once the page loads you will see the gear :gear: wheel in the upper right corner 

😃 Let me know how it goes

[SunsetRunner]

Hello again @S-T 

Did you find the Dashboard and were you able to change your clock face? 

[LizzyFitbit]

Hi @S-T. Welcome to the Community Forums. @SunsetRunner, it's always good to see you and thanks for your big help!

@S-T, thanks for taking the time to try the steps posted by our friend and to continue working on this, may I know the model of your Fitbit device? I'm asking this as your Fitbit's settings may vary depending on the model. In case you're unable to change the clock face through the online dashboard at fitbit.com,  please try the following steps:

1. With your Fitbit device nearby, open the Fitbit app on your phone.
2. Tap the Today tab   > your profile picture > your Fitbit image.
3. Tap Clock Faces  > All Clocks.
4. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
5. Sync your Fitbit to see the change.

Please reply back if you get an error message or if your watch is unable to sync, so I can continue working on this with you.

Keep me posted.

[S-T]

I have the ionic and I’m still having trouble with my clock face I did everything possible, still not having any luck, this all started with the new update !!

Sent from my iPhone

[S-T]

I have the ionic, I’m still having trouble with my clock faces , this all started with this new update!! I am really disappointed, this is my 2nd ionic 😡

[LizzyFitbit]

Hi @S-T. Nice to see you here.

Thanks for getting back as well for your efforts in troubleshooting your watch. I'm sorry that you're going through this situation and I understand how you're feeling as this shouldn't be happening. To continue working on this and investigate your watch's behavior, please provide me with the following:

• Are you changing the clock face to one developed by Fitbit clock face or from a 3rd party?
• May I know the name of the clock face you're selecting?
• Is your Ionic syncing correctly with your iPhone?
• If you're seeing an error message on your watch or the Fitbit app, please take a screenshot and attach to your reply. For instructions, check this post.

I look forward to your reply.

[S-T]

Sent from my iPhone

[S-T]

When I’m changing clock faces , it doesn’t matter if it’s Fitbit or a third party. Here’s a 3rd party one I’m trying to install