help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to close the add in the app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2018 08:41 - last edited on ‎02-10-2018 10:19 by Moderator Alum

‎02-08-2018 08:41 - last edited on ‎02-10-2018 10:19 by Moderator Alum

Every couple of days when I start the FitBit app on iOS (iPhone SE 11.2.5) an advertisement comes up that blocks the entire screen. There is an X in the upper right hand corner that in theory should close the ad. It doesn't. I have to close the app and relaunch it. It's bad enough the ad is even there. Please fix the close. It is very frustrating. It's happen enough times that I decided to complain.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎02-10-2018 07:00

‎02-10-2018 07:00

Hi @Drake718. Has this been resolved, yet? If not, you may want to contact Support directly. I, too, find the full screen ads intrusive but have always been able to get out of them.

Best Answer
0 Votes

‎02-10-2018 10:52

In response to SunsetRunner

‎02-10-2018 10:52

Hello @Drake718, I hope you're doing well, welcome to the Fitbit Community. It's nice to see you around @SunsetRunner, thanks for your insight about this issue.

 

@Drake718, I appreciate your feedback and would like to thank you for reporting this situation, at this moment I would like to ask you for a screenshot of the add you're getting so I can forward it to our team so they can take a better look at this. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes