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Unable to create a Family account in the app.

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‎05-21-2019 04:14 - last edited on ‎05-22-2019 06:06 by Moderator Alum

‎05-21-2019 04:14 - last edited on ‎05-22-2019 06:06 by Moderator Alum

Can't add family account with iPad. Email verified but the app has a permanent notice saying Please wait while we set up your family account...
I used an Android mobile instead and when I tried to create a family account it tells me to verify my email and when I say resend email I get an response that I've already verified my email. I can't proceed and need help!

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎05-21-2019 04:19

‎05-21-2019 04:19

As soon as I posted this after trying everything it suddenly works. 

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‎05-22-2019 06:12 - last edited on ‎03-08-2025 05:00 by Fitbit Moderator

In response to patient0

‎05-22-2019 06:12 - last edited on ‎03-08-2025 05:00 by Fitbit Moderator

Hello @patient0 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for taking the time to update your thread and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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