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Unable to find device following iOS update

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‎03-27-2020 20:33

‎03-27-2020 20:33

I updated to iPadOS 13.4 and the Fitbit app since has not been able to find device (mentioning this due to timing although it may not be the reason). I've reset the device and other on/off suggestions. Do I try removing the device and then re-pairing? I'm nervous, once removed, it will then be lost forever ... 

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4 REPLIES 4

‎03-27-2020 20:42

‎03-27-2020 20:42

Hi @LouDJ You are right to be nervous about removing the device from your account! Try THIS Help Article on syncing problems. If nothing there helps then contact Support. 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-28-2020 00:59

In response to NellyG

‎03-28-2020 00:59

Thanks @NellyG  - much appreciated. I've tried the things in the article and so it looks like Fitbit Support are the next port of call. Cheers

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‎03-29-2020 06:36

In response to LouDJ

‎03-29-2020 06:36

Just updated my iphone and ipad with ios13.4. Afterwards none of them were able to sync with my Charge2. I did reset the Charge2 as described in the support pages w/o success.... 

 

Pls let us know if support provided any fixes - guess we’ll have to wait for a new version of the. app..... which may be delayed given current situation....

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‎03-29-2020 08:43

‎03-29-2020 08:43

Same issue with Alta HR, I am about to give up on Apple as their updates also tend to cause issues with some of my other apps which rely on Bluetooth 

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