help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to find device following iOS update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2020 20:33

‎03-27-2020 20:33

I updated to iPadOS 13.4 and the Fitbit app since has not been able to find device (mentioning this due to timing although it may not be the reason). I've reset the device and other on/off suggestions. Do I try removing the device and then re-pairing? I'm nervous, once removed, it will then be lost forever ... 

Best Answer
Labels:
4 REPLIES 4

‎03-27-2020 20:42

‎03-27-2020 20:42

Hi @LouDJ You are right to be nervous about removing the device from your account! Try THIS Help Article on syncing problems. If nothing there helps then contact Support. 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎03-28-2020 00:59

In response to NellyG

‎03-28-2020 00:59

Thanks @NellyG  - much appreciated. I've tried the things in the article and so it looks like Fitbit Support are the next port of call. Cheers

Best Answer
0 Votes

‎03-29-2020 06:36

In response to LouDJ

‎03-29-2020 06:36

Just updated my iphone and ipad with ios13.4. Afterwards none of them were able to sync with my Charge2. I did reset the Charge2 as described in the support pages w/o success.... 

 

Pls let us know if support provided any fixes - guess we’ll have to wait for a new version of the. app..... which may be delayed given current situation....

Best Answer

‎03-29-2020 08:43

‎03-29-2020 08:43

Same issue with Alta HR, I am about to give up on Apple as their updates also tend to cause issues with some of my other apps which rely on Bluetooth 

Best Answer