Unable to get Notifications on Charge 3.

[JulesBruce]

All set up but not getting call or text notifications 

Moderator Edit: Clarified Subject.

[dgogo]

OK, after months of frustration and following the listed process, finally figured out what wa preventing messages and call notifications from appearing on my fitbit 3 screen............drum-roll please...........................in the "Settings" section of the iphone, go to scroll down to "Messages.  Ensure that the "show preview" setting is set to "always" or "when unlocked".  This setting not only applies to if message previews appear on the actual phone screen, but also controls whether or not a notification/preview will be sent to your fitbit device.  Woo whooo!  Problem solved.  Best of luck all.

[shellyOR]

It took me a minute to figure it out, but when I realized the step you missed Settings>Notifications>Messages>Show Previews then check Always.  Thank you for the information glad to have the text messages showing up on my Charge 3 again.

[dgogo]

So ever since this fix, no more sleep scores  😞    Hours are tracked but no tracking of sleep stages etc... Any suggestions other than the ones that Fitbit posts here every time and which don't fix my particular issue?  Thanks

[SunsetRunner]

Like yourself been told and like you been through every setting possible still the notifications do not come through 

[TrishOG]

Have spent half of yesterday trying everything, only thing I haven't done is start from scratch, and that's because I don't know how to...I've cleared data and rebooted my watch but cannot get back to an empty screen. BTW..,it took over 2 hours for the firmware to be updated in spite of the message saying 30 mins or thereabouts!

Any help greatly appreciated, please and thanks!

[CheleyChele]

How did you finally resolve and get to work?

Thanks

[TrishOG]

Still not getting notifications nor is my Fitbit synchronising automatically...I have to do it manually every day. I had a cheap 10 euro imitation Fitbit for a few years and it did everything !! I threw it in the garbage when I got my Fitbit as an Xmas gift last December!!!! Surely it should be covered under warranty as it's not doing what it's supposed to do?

Sent from my Huawei Mobile

[SunsetRunner]

Hi still unable to get any text messages, so I’m not to happy with it to be fair it was one of the Main reasons i purchased it , i’ve gone through and changed everything that I needed to do but still nothing
Many thanks Pete

Sent from my iPhone

[Libertonyan]

I've done every troubleshooting step, multiple times, no fix. Beyond frustrating.
Bought this Charge 3 yesterday, and I'm taking it back today.

[Mattyb11]

this worked for me! But I had to unpair bluetooth again the set it back up..... thank you thank you thank you! 

[Nutmeg2063]

For anyone with an Android running OS 10 updated within the past year who has tried every hack suggested on here, I finally found the solution!!

I went into my permissions and lo and behold, Fitbit was being denied access to everything that had to do with notifications!!

I'm using a Moto g7 running the lastest version available to me of android 10.

[AlvaroFitbit]

@Nutmeg2063 Thanks for being part of our Community! 

Thank you so much for sharing these tips for the latest Android OS version as it may help other members in the same situation.

I'll be around.

[paulkuryla]

Tried the above instructions, twice. Still receiving no notifications.

[paulkuryla]

Is there anybody out there?

[cmc15]

I'm having the same issues - I did the last update to my iphone and I can no longer get notifications (vibrations) on my Charge 3.  I've done everything I've found on the fitbit site to reset my connections.  It appears my notifications are showing up but my watch is not vibrating at all.  I'm at a loss at what to do at this point.

[paulkuryla]

Fitbit is staying strangely quiet.  They must know what the problem is, and cant fix it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @paulkuryla @cmc15.

Thank you for joining the thread and sharing that you're experiencing the same issue with notifications. I appreciate your efforts and the additional details and recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?

You can find the complete troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Let me know how it goes, I'll be around. 

[cmc15]

That fixed it for me!  I feel so dumb- thank you!  

[LiliyaFitbit]

Thank you for your reply, @cmc15.

I am glad to hear the issue is resolved. Thank you for posting the update here! I appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics. 

Keep on visiting the forums. Happy stepping!

[paulkuryla]

I will try.