help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install Spotify app on Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2022 23:31 - last edited on ‎03-01-2022 11:36 by Fitbit Moderator

‎02-25-2022 23:31 - last edited on ‎03-01-2022 11:36 by Fitbit Moderator

Can’t seem to install Spotify on my versa 2. Any reason for this? My app seems to be updated.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-01-2022 11:59 - last edited on ‎08-23-2024 10:23 by Fitbit Moderator

‎03-01-2022 11:59 - last edited on ‎08-23-2024 10:23 by Fitbit Moderator

Hi @lb.suarez. Welcome to the Community.

Thanks for bringing this to our attention, and keeping the Fitbit app updated. Before anything else, let me explain that your Versa 2 needs to be connected to your Wi-Fi and plugged into the charging cable while installing this or any other app. Take in mind that up to 39 apps can be installed on your watch at a time.

That being said, I'd recommend the following steps:

  1. Forget your Versa 2 from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Plug your watch into the charger. Then, tap your profile picture > Versa 2 image > Wi-Fi settings to make sure it's connected to your network.
  6. Try installing the Spotify app one more time and let me know how it goes.

Hope this helps.

Best Answer
0 Votes