02-10-2017
20:25
- last edited on
05-19-2017
10:41
by
KateFitbit
02-10-2017
20:25
- last edited on
05-19-2017
10:41
by
KateFitbit
Error
When I attempt to start a weekend warrior challenge I get an error that my friends can't be loaded. I have logged out and logged back in, same issue! Anyone else have this problem?
Moderator edit: title for clarity
09-17-2017 13:12
09-17-2017 13:12
09-17-2017
14:33
- last edited on
09-28-2017
17:19
by
LucyAP
09-17-2017
14:33
- last edited on
09-28-2017
17:19
by
LucyAP
Have you tried twitter? That is how they responded to me once... that and email contact.fitbit.com (I admit I emailed and tweeted them every day when it happened in May, now this time I have only emailed and tweeted once a week)
I am pasting their most recent email reply below.
Hi Cyndy,
Thank you for reaching back out to us, we appreciate your patience.
At this time, our team is gathering similar cases and investigating the issue however it is taking longer than we initially anticipated.
At the moment, we ask for your patience while our team is working on this.
Though we are actively working on finding a resolution, a concrete timeline can't be provided.
We appreciate your understanding and apologize for this inconvenience.
Let us know if you have any questions.
Sincerely,
The Fitbit Team
09-17-2017 14:35
09-17-2017 14:35
If you are on twitter, find me (cindylou0916 ) and I will see if I cannot share the tweets with you. If you cannot find me with that handle, post again...I only have twitter on my phone...