Unable to log back in to the app.

[JonattonYeah]

Alta (<7 months old) would not sync. Charged it fully. No sync. Did that tapping three times thing to restart the device. No sync. Turned iPhone 6+ off repeatedly, along with Bluetooth in Settings, and turned back on again. No sync. Forced closed the app and reopened. No sync.

I've now deleted the app and reinstalled. Three times. I can't even login to the app anymore, so that "Notifications" fix isn't accessible. Try to login the "Let's get started" screen with my email and password to only get a "Oops, something went wrong. Please try again. The request timed out." I've tried with Wifi; tried with LTE cellular data. Nothing. Tried resetting the password. No luck. iPhone is not even finding the Alta device anymore under Settings/Bluetooth. Bluetooth is working fine as it picks up other devices, just not Alta.

IOS: 11.2.6.

Last Sync: May 30, 2018 at 5:07 PM

Firmware version: 21.21.40.2

Any help appreciated!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JonattonYeah, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention, I appreciate you have tried some troubleshooting steps beforehand. At this moment I would like to suggest you to force-quit the app if you get the same error message, then open the app again and try to log in by tapping on "Log In". If you're still getting the timeout message, please restart your phone and try again. 

Please note that your phone Bluetooth settings might not detect the tracker, as Fitbit devices uses the Fitbit app to set up and sync. Once the tracker has been set up, you will be asked to "pair" the tracker to your phone. After "pairing" the tracker will be visible in the Bluetooth settings. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[JonattonYeah]

Hello Marco,

Thank you for your reply. You know, I had a new iPhone at my house that I never bothered to setup and decided that my Fitbit not working was the motivation to finally switch over. It seems to be working fine now.

Thanks again.

[MarcoGFitbit]

Hello @JonattonYeah, I hope you're doing well, thanks for taking the time to reply and let me know your tracker is working fine now, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!