07-12-2018
11:16
- last edited on
07-16-2018
05:16
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-12-2018
11:16
- last edited on
07-16-2018
05:16
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Since yesterday’s Fitbit app update I can’t record my foods. The app is unable to enter or search for foods or retrieve items from my usual list of foods. The calorie count is wrong also. Also when I enter food items it substitutes other foods that I haven’t entered.
This is a big bug.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
Accepted Solutions
07-20-2018 11:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


07-20-2018 11:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hey everyone -- This issue has been resolved. Please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix.
I'll be closing this thread to prevent duplicates. If you are experiencing any new issues with food logging, please start a new thread.

07-12-2018 12:13 - edited 07-12-2018 12:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-12-2018 12:13 - edited 07-12-2018 12:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have been unable to add my custom foods to the daily food list since the last update. I tried deleting them and re-entering them, still no good.

07-16-2018 05:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


07-16-2018 05:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Keep an eye on the following thread which has the latest updates from fitbit on this issue:
https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

07-16-2018 05:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-16-2018 05:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @scadawizard and @PariRanjbary, I hope you're doing well, it's great to see you around. It's nice to see you as well @SteveH, thanks for all your help.
Thanks for reporting this situation, at this moment our team is aware of this issue and is working towards a prompt and proper resolution. As @SteveH mentioned, please keep an eye on this thread to know more about this situation as it's getting constantly updated.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.

07-20-2018 11:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


07-20-2018 11:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hey everyone -- This issue has been resolved. Please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix.
I'll be closing this thread to prevent duplicates. If you are experiencing any new issues with food logging, please start a new thread.

