Unable to log in, due to "Networkbit.HTTPError error 1"

[yeah_sure]

I have been getting this error message more than 50% of the time since installing this app.

I have tried:

1) Turning Bluetooth on/off.

2) Turning Wifi on/off.

3) Searching these forums for a post saying the developers have actually addressed the issue and released a patch.

4) Uninstalling/reinstalling the application.

5) Upgrading iOS.
6) Making sure a VPN is not in use.

7) Using different Wifi networks (home/work/coffeeshop etc).

😎 Combinations of all of the above.

Is there a viable solution/patch from the developers yet? I am strongly considering taking this Charge 2 and the scale back and just getting a Garmin instead.

Moderator Edit: Clarified Subject.

[PerraGurra]

Same issue here 😞 

[MarcoGFitbit]

Hello @yeah_sure and @PerraGurra, thanks for joining the Fitbit Community. 

I appreciate your participation in the Forums and for sharing with us the troubleshooting steps you've already tried in hopes to resolve this issue. Our team is aware of it and they're working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please let us know if there's anything we can do to assist you in the meantime, have a great day. 

[bth1]

Having the same issue as of yesterday - 01/28/2019

[MarcoGFitbit]

Hello @bth1, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to report this situation as well. Tell me, which troubleshooting steps have you tried so far? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[bth1]

Hello, I managed to fix the problem.  Closed my VPN, rebooted, and my Fitbit worked.  Thanks!

[MarcoGFitbit]

Hello @bth1, I hope you're doing well, thanks for taking the time to reply and let us know your issue has been resolved after turning off the VPN on your phone, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!