Unable to log in food from the app.

[ChrisB_UK]

 Hi

I had a system update this morning on my Apple Iphone - the food log now doesn't work properly (it is fine from the web) on the APP. It records today's food input to all previous days ... anyone else noticed? Thanks

Moderator Edit: Clarified Subject.

[AlvaroFitbit]

@ChrisB_UK A warm welcome to our Community! Sorry to hear that your food log isn't working as it should. Try logging out from the app, restart your phone and then log back in.

Let me know how it goes!

[ChrisB_UK]

Chris Birch

UPDATE:

It’s def not working. I’ve just added my daily intake and it’s putvthe same to all previous entries (on the app) I think the web is working ok. I think this links to an update you sent two days ago. It was fine until then. Thanks

[MarcoGFitbit]

Hello @ChrisB_UK, I hope you're doing well, thanks for taking the time to reply. 

Thanks for letting us know about this issue. We are aware of the problem and are working to resolve it as quickly as possible. We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. 

If there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply. 

[tebstan]

Same here. I'm glad I checked the message boards; I hadn't thought to try logging online.  Hopefully the app is fixed soon.  Will an update be pushed automatically?

[MarcoGFitbit]

Hello @tebstan, thanks for joining us, it's always a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Once we have more information to share with you about this issue, we'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please let me know, I'll be happy to help. 

[ChrisB_UK]

No it doesn’t work. The current day food log (zero on mine today, for example) then goes to zero in all past food logs - on the app only. The web version is fine. Could you look into please. Thanks. 

[MarcoGFitbit]

Hello @ChrisB_UK, I hope you're doing well, thanks for taking the time to reply. 

Thanks for updating us and for letting us know you're still experiencing issues while logging food. Please note that our Team is still working towards a prompt resolution for this issue, however I don't have a specific timeframe for when it will be resolved. 

I appreciate your patience and understanding, once we have more information to share, we'll make sure to do it through the official Forums.  Have a great day.