Unable to log information in the app

[Nina_Spinnar]

Today I suddenly was unable to add information in the app by using the + sign to add exercises, water, weight and everything else, or access any of the competitions I am taking part in. 
Tried to upload the newest iOS version 13.5.1 but it didn’t make a difference. 

Any idea on how to fix this?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Nina_Spinnar.

I am sorry to hear you're unable to add information in the app. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, I recommend to uninstall and reinstall the app. 

Let me know how it goes, I'll be around. 

[Nina_Spinnar]

Thank you for your help.

i tried a few things and a day later it started working as normal again. 

[LiliyaFitbit]

Hi @Nina_Spinnar, thank you for your reply. 

I am glad to hear the issue is resolved now. Thank you for your time and efforts. I hope you continue enjoying the Fitbit experience.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums. Happy stepping!