Unable to login after iOS update

[Moll0510]

I’m aware that Fitbit acknowledges issues for some users after installing iOS 13.3 update. I’ve followed through all the suggestions I can find but still am unable to get into my account on my phone. This also happened after a previous update. It’s disappointing that Fitbit seem disinterested in learning from prior mistakes. As a customer, I’m feeling that Fitbit are only interested in selling a product instead of maintaining customer satisfaction. Please sort out the glitch ASAP. 

Moderator edit: Subject for clarity

[RicardoFitbit]

Hi @Moll0510, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? What happen when you try to login? Does the app crashes or your account doesn't load? In the meantime I receive your answers, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the iOS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions. The feedback shared in your post is appreciated.

[Moll0510]

This is the second time the actual problem has occurred, both after iOS
updates. The first time earlier in the year, I understood there was a
problem for many users and followed the instructions and was back in action
after 24 hours.
When it happened this time (2 weekends ago after another iOS update) I came
back onto the community pages to follow the instructions again. This hasn’t
resolved the problem. It is not to do with notifications. I can not login
to the Fitbit app on my phone. It just says ‘oops...’. Now we’ll into the
second week of no access and yes, I’m up-to-date with updates, have deleted
and reinstalled, followed all your instructions that I can find online.
What next, please?

[Lindavanhemelri]

Dankjewel mevrouw voor de steun. Kan ik mijn berichten in het Nederlands krijgen aub.

[Moll0510]

I don’t speak Dutch, no. Fitbit, you score nil points for customer satisfaction!

Sent from my iPhone