Unable to login on IOS app - Networkbitkit.HTTPError error 1

[Brandonandrews8]

Not able to login to IOS app - been going on for a few days. IOS version 10.3.3. Receive error: "Networkbitkit.HTTPError error 1". Any solutions to this?

[StrattonC]

How did you get it fixed. I've reinstalled a couple of times and done all the sensible things. Seems like this goes on and on without resolution. What worked for you?

[KateFitbit]

Hi Everyone - wanted to mention that this error message should be resolved soon- if it hasn't already for you. If you see this message, I encourage you to try some of the troubleshoots mentioned here including: Turning Bluetooth on and off; Turning Wifi on and off and Connecting via wifi. 

Also, make sure you are on the current app. 

Thanks for your reports. 

[Wasit]

Hello there,

Made everything suggested including updating new Version of app. Problem is not resolved yet.

Sent from my iPhone

[Wasit]

Hello,

i did everything. Problem is not yet solved. 

[StrattonC]

Sent from my iPhone

[Kateecat18]

Hi, I'm also having trouble with the same error the BitKit.HTTPError.error 1

and I have read the forum, and I have not seen one helpful piece of advice on how to address or alleviate this issue. What do I do? 

[StrattonC]

I think the support staff are very nice, but I haven't found heir support at all useful tbh. My login issue resolved itself even though they said that they couldn't resolve the issue. The issue seemed to be resolved when I
Moved from the wifi of my hotel in Ho Chi Minh city to another town in
Vietnam. It cropped up again when I got back to uk but resolved itself by getting back onto my local 4G network in Uk. It therefore seems quite random but I would suspect is related in some way to accessing the server via the network. Really not sure what the fix was but if you have wifi and 4G/3G try logging my in with both. TBH if I get similar problems again , I will dump all my families Fitbits - life too short to waste time messing around unnecesdarily.

Sent from my iPhone

[Mabi1959]

I have had the Networkbitkit.httperror error 1 message impacting both my iPhone and pad for the past several weeks.  I have tried switching to cellular and wireless only, reinstalling the app, changing my password, turning off Bluetooth but nothing has t solved the issue.  At times, the app works properly for a short period of time but the export message above returns.  In addition, I am signed out of the app systemically and have to sign-back in and the sort mssage returns.  This issue has dragged on too long and requires an interim fix and long term fix.  This is an appalling customer service experience.

[laniireland]

I'm about to throw away my Charge HR and definitely not buy another Fitbit. This problem has been going on for months now. Sometimes it works; sometimes it doesn't.

[laniireland]

Can't log into Fitbit app on iPhone or ipad

Networkbitkit.httperror error 1

[#12]

Networkbitkit.httperror error 1

[StrattonC]

Sorry to hear that . Mine started working again randomly, although the support staff were unable to help. I've not seen anyone come up with a solution Tay works for everyone so am unable to suggest anything. Mine sorted itself out when I got back home after travelled no abroad but that probably coincidence

Sent from my iPhone

[PrineSwine]

I may have figured it out. I couldn't log on when connected to a vpn, but it was fine when I disconnected. 

[KateFitbit]

@Wasit, @Kateecat18, @StrattonC, @laniireland, @Mabi1959 - Thanks for reports on seeing error level 1. Can you confirm this happens only when you are logging in? How often is this occurring? 

[Mabi1959]

In my experience, the issue is sporadic but occurring more frequently of late on both my iPhone and iPad.  The error occurs after my devices are signed off or inactive for some time.  The issue self-corrects itself, sometimes after a few hours, sometimes after a few days.   The issue seems to first surface later in the afternoon or in the evening.  

[PrineSwine]

If I'm connected to the VPN it brings me to the login screen and then gives me the error. When I disconnect from the VPN, then quit and reopen the app it opens normally without asking me to login. It definitely seems related to the VPN for me.

[drschwarz1017]

It's now late November, and I am receiving the same error code.  I didn't have the issue previously, only when I got a new phone.  How can this be going on so long.  Has this issue been resolved?  I see no answers here to point to a positive resolution.

[StrattonC]

Don't know I'm afraid. I never expected this level of frustration when I bought mine. All pretty random . It's a shame because it's good when everything works.

Sent from my iPhone

[KateFitbit]

Hi Everyone, I appreciate the feedback, this is a known issue currently, I don't have a timeline for fix, but will update this thread when I learn more. 

[Menegreene]

 Unable to get into my Fitbit 

[mileshbothara]

By when we should expect the fix?