Unable to login on IOS app - Networkbitkit.HTTPError error 1

[Brandonandrews8]

Not able to login to IOS app - been going on for a few days. IOS version 10.3.3. Receive error: "Networkbitkit.HTTPError error 1". Any solutions to this?

[SunsetRunner]

I turned my phone off and back on, I’m on iOS 11.4 and no I haven’t tried to update my Fitbit. What the problem but more importantly what’s the fix

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've already tried. If you're still getting the "Networkbitkit.HTTPError error 1" when trying to log in to your account, please try the following:

1. Toggle Bluetooth off/on
2. Toggle Wi-Fi off/on
3. Login via Wi-Fi connection, not with cellular data. 

I hope this can be helpful, give it a try and let me know the outcome! 

[Vickykorati]

How did u fix it.

[SunsetRunner]

Hi, thanks for responding and suggesting some solutions. Tried 1 and 2 with no change. Also switched off phone and turned back on. Don’t understand no. 3 suggestion. As far as I know I always login with WiFi.
The issue started after our internet had been disconnected due to storm, not sure if this had any influence on issue or just co-incidence.(APP closed at time )
Where to from here?
Look forward to hearing from you.
Many thanks
Sent from my iPhone

UPDATE:

Still not fixed

[Angelsgrandma]

I got it fixed


Lisa

[MarcoGFitbit]

Hello @Vickykorati and @Angelsgrandma, have a warm welcome to the Fitbit Community, it's great to have you on board. Thanks for taking the time to reply @SunsetRunner, I hope you're doing well. 

@Angelsgrandma, I appreciate you have let us know your issue has now been resolved, I'm very glad. 

@Vickykorati and @SunsetRunner, if you're still getting the error message, please try to log in using a different WiFi network and check if there's a child-block set up on yours, as this might prevent the app from logging in as well. 

Thanks for your patience and understanding, give it a try and let me know the outcome! 

[Moxie91]

I turned off my VPN connection and rebooted my phone.

[Crlnsnhfr]

I have the same problem: i already restarted my phone, turned on/off Bluetooth an WiFi, but the error is still there. I‘m using iOS 11.4. The last update of the app was on 2018/06/12.

[SunsetRunner]

I ended up logging onto a friends WiFi and it worked again - at home too. Hope this helps

Sent from my iPhone

[Crlnsnhfr]

Thank you @SunsetRunner, now the app works again 😃

[PaulMac67]

Same thing here. This happened before a number of times. Very frustrating. RThis combined with the poor quality of Fitbit HR (replaced three times and now have another broken one!) it is definitely time to change to a different manufacturer!

I'm sick of this happening. I expect it to fail now! Only for me to go in to it on another day and find it is logged in!?

Sorry, it is bye bye to Fitbit for me.

[Vickykorati]

Hi
It’s jus wont happen on wifi
1. Switch off the wifi
2. Switch on mobile data
3. Then connect ur versa ( it ll connect ) without throwing that error
4. Then switch on wifi and continue with installation.
5. It worked with my versa and my wife’s device as well.
6. Try and get back to me

Regards
Vivek A Korati

[Angelsgrandma]

I already said I had this taken care of


Lisa

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community Forums! 🙂

I'm happy to see that these tips have worked for most of you. For those who are still having problems, please, make sure you're following the instructions in the order that @MarcoFitbit and other users have detailed above and if that still doesn't work, we'd expect this to be resolved soon.

Thank you all for your patience with this. Anything else you may need help with, let me know!

[windquest]

The solution seems to be to turn off your network, allowing your device to use the mobile network.  You should be able to use the app.  In fact, once logged in, you should be able to switch on the WiFi once again.  Those with VPN connections on your phone will find that's all you need.  I suspect the trouble began when fit bit choose to use a really crappy service called CloudFlare.  They claim it to help network security but it doesn't as you can VPN around it.

Hope this helps

Henry

[MarcoGFitbit]

Hello @windquest, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to share your experience with us and for letting us know the troubleshooting steps you've successfully tried, I'm sure they will be very helpful for other members of the Community facing the same situation. 

Thanks again for your insight about this situation, if there's anything else I can do for you, please feel free to reply. 

[username121118]

I’ve tried all of the suggestions above. Nothing works, and hasn’t for months.

The fact is, in 2018, people shouldn’t have to do the job of resetting your apps TCP connections.

Im not interested in work arounds anyway - please just advise me if this issue is on an engineering team backlog to actually fix? If so, please advise an estimated time to fix.

If not, that’s cool, I’ll bin the Fitbit and get something that actually works.

thanks!

[MarcoGFitbit]

Hello @username121118, thanks for joining the conversation, it's a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you've already tried several troubleshooting steps and are still unable to log in to your account. Would it be possible for you to reply to me with a screenshot of the error message you're getting? That will be very helpful for me to check this further to see if it's an ongoing issue or if we can do something about it. 

Thanks for your patience and understanding, we'll be waiting for your reply. 

[username121118]

The error is exactly as described in the title of this thread.

Networkbitkit.HTTPError error 1

[MarcoGFitbit]

Hello @username121118, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.