Unable to pair Alta HR with iPhone X.

[CatOw]

Alta HR device cannot be set up on iPhone X. Turn off/on Bluetooth several times to no avail. Deleted and downloaded Fitbit app, restart phone do not work as well.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @CatOw, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know the steps you've tried in order to resolve this issue. At this moment I would like to suggest you the following:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process. 
• Restart your Alta HR, then plug it in and make sure it's charging
• Restart your phone once again. 
• Try to set up your tracker as a new device once again:
  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and if your tracker is still not able to set up, please reply to me so I can check this further. Additionally, if there's anything else I can do for you, please feel free to reply as well. 

[MarieJogger79]

I have followed all these instructions but am still unable to pair my Alta hr with mm IPhone X (which I purchased this last week). I even tried setting up a new Fitbit account on a newly-downloaded app but that didn’t work. Any suggestions? Thanks!

[MarcoGFitbit]

Hello @MarieJogger79, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[MarieJogger79]

Thank you!

[MarcoGFitbit]

Hello @MarieJogger79, I hope you're doing well, thanks for taking the time to reply. You're very welcome! 

Please keep me updated and let me know the resolution from our Support Team. Additionally, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[FrancieG]

Hi Marie - I just got my new iPhone X today and am having the exact same issue with the Alta HR.  I've followed all of the steps you were given and even some from some other boards but it's still unable to sync.  Were you ever able to get yours to work?   Appreciate any feedback.  Thanks

[Atn12]

I having the same issue ...I can’t pair the Fitbit with my iPhone X! Any help?

[MarcoGFitbit]

Hello @Atn12 and @FrancieG, have a warm welcome to the Fitbit Community, it's great to have you both on board. 

@FrancieG, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

@Atn12, I was able to check with our Support Team you have already created a case with them, please note that our team will continue working with you through your support ticket.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Pbazemore]

I am having the same issue- not able to pair my Alta HR with my iPhone X. 

Any help would be appreciated. 

Thanks. 

[MarcoGFitbit]

Hello @Pbazemore, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention. If your Alta HR is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Alta HR.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and let me know the outcome! 

[MFMVA]

I am having the same issue.  I also tried it on two different IPhone X and create a new account.  Nothing seems to work.  Is there fix for this?

[Pbazemore]

I had to add my Fitbit as a new device and it worked. Also had all my data from the previous device still available.

Paula Bazemore, 

Moderator Edit: Removed Personal Information.

[MFMVA]

I tried adding it as a new device as well.  Thanks for the response. 🙂

[MarcoGFitbit]

Hello @MFMVA, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Pbazemore, thanks for taking the time to reply and let me know your issue has been resolved, I'm very glad! 

@MFMVA, I appreciate you have shared your experience with me, and for letting me know you have already tried the troubleshooting steps provided earlier. Tell me, are you getting an error message when you try to set up your Fitbit device? If so, please take a screenshot and reply to me with it. 

I will also appreciate if you could let me know in which step of the setup process your device gets stuck, also if you have tried to uninstall and reinstall the app lately. This will be very helpful for me to determine what should we do next. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[hybridwarhawk]

Reently purchased an iphone X as well and am having issues connecting my Alta with the phone. Done all the aforementioned steps to no avail.

UPDATE:

disregard, finally got it synced up.

[MarcoGFitbit]

Hello @hybridwarhawk, thanks for joining the conversation, it's great to have you on board the Fitbit Community! 

I appreciate you have come back to update your post and let us know your issue got resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!