Unable to pair Charge 2 with iPhone 6S

[SunsetRunner]

My 6s is not pairing with my Charge 2.  I have tried to reset phone, app, and forgot device on phone.  It just will not pair up.  This is all of a sudden.  It worked 2 days ago.  Mike 

Moderator Edit: Clarified Subject.

[SteveH · Accepted solution]

Having tried restarting your phone without any luck, I would try restarting your fitbit by:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

You might want to try this a few times as it's known to not always work.

[SunsetRunner]

It worked beautifully. Thanks

Mike Rizzi

Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @SteveH, thanks for all your help. 

@SunsetRunner, I appreciate your participation in the Forums and for sharing your experience with us. I'm very glad to know that after restarting your tracker with the troubleshooting steps provided by @SteveH your issue has been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!