Unable to pair Charge HR.

[Luffe1980]

Well mine is s*** to first it was stuck in the bar of dead, for three days, and I finally got it fixet or rather it fixet it self. I then tried to pair it to no avail, and I have been trying now for three hours. I have done everything, restarted my Fitbit charge HR five time atleast and did a factory reset one time.

I have uninstalled and reinstalled the app many times and turned on and of the Bluetooth many times also and nothing works, I have tried every solution here on the forum that I can see and nothing works.

I have an iPhone 6s and a Fitbit charge HR.

Moderator Edit: Clarified Subject.

[Rich_Laue]

Hello @Luffe1980 I've moved your IOS question out of the android board. 

May I ask at what step of the setup does the process fail? Do you receive any errors? 

As for the timer starting the button only needs to be held in to turn a new unit on. If the unit is already on then a tap of the button is all that is needed, no need to hold the button in. 

As for iOS I know very little, but answers to the above question will help in understand what might have gone wrong. 

[Luffe1980]

Hi

Well it dose not find it at all, no error at all only time wasted waiting.
Is like the Bluetooth in the watch dose not exist.
One other thing that happened after the factory reset, I have to hit the button to get the display to show anything on the watch, can't just tap the screen anymore.

Venlig hilsen Morten Jokumsen

[MarcoGFitbit]

Hello @Luffe1980, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Rich_Laue, thanks for all your help. 

@Luffe1980, I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've already tried so far. At this moment, if your Charge HR is still giving you trouble when trying to set it up, I would like to suggest you the following:

1. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
2. Restart your Charge HR once again.
3. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
4. If you can't set up after the reboot, remove all other Fitbit devices from your account (including the Charge HR) and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time.

It's possible that when you're asked to press the button for 3 seconds you will have to do it several times before getting the 4-digit code.

I hope this can be helpful, give it a try and let me know the outcome. 

[Luffe1980]

Hi and thanks for letting me join

Well it went back to the bar of dead again.
Fitbit support has asked me were and when I bought the diviece.
I think it is gone for good

Venlig hilsen Morten Jokumsen

[MarcoGFitbit]

Hello @Luffe1980, I hope you're doing well, thanks for taking the time to reply. 

As you have already contacted our Support Team, I would like to advise you to keep working with them, I'm sure they will be able to provide you more options. 

Thanks again for your patience and understanding, I hope you have a great day.