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Unable to receive Notifications on my Blaze.

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I can't get txt notifications on my Fitbit I have an iPhone 7 Plus does anyone have the same problem?

 

Moderator Edit: Clarified Subject.

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Hello @Marcoitaliano, thanks for joining the Fitbit Community, it's nice to have you on board! Smiley Happy

 

If your Blaze is not receiving notification, please check on your tracker is Notifications have been turned on by swiping down the screen while on the clock face. If they're turned on, please try the following:

 

  • Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
  • Go to your phone Settings > Notifications > Settings and make sure the following is enabled
    • Allow Notifications
    • Show in Notification Center
    • Show on Lock Screen.

If this doesn't do the trick, let's try resetting Notifications:

 

  1. Go to the Bluetooth settings on your phone and check if your Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Restart your phone.
  3. Open the Fitbit app then tap on Account > Blaze > Notifications, a pop-up will appear asking you to pair your tracker, tap on OK and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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I haven't been able to receive notifications, I tried all the suggestions even "forgetting" my Fitbit. But so far no good, I can't even get the application to find my Blaze now! It's frustrating. 

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Hello @Kkmom, have a warm welcome to the Fitbit Community. Smiley Happy

 

If the Fitbit app is not finding your Blaze, please restart it once again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then plug it in and make sure it's charging. Make sure there are no other Bluetooth devices around and that you have a strong Wi-Fi signal, then proceed by trying to set up your tracker as a new device:

 

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. If or when the app asks you to replace your current tracker, please replace it and continue with the process.

Please give this a try and let me know the outcome, I'll be happy to continue helping you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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