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Unable to receive Notifications.

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‎09-03-2017 05:14 - last edited on ‎09-05-2017 05:43 by Moderator Alum

‎09-03-2017 05:14 - last edited on ‎09-05-2017 05:43 by Moderator Alum

Notification button is on. I have reset my tracker, deleted tracker and added new tracker, and followed all instructions from Fitbit. What other options are there?.

 

Moderator Edit: Clarified Subject.

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‎09-05-2017 08:25

‎09-05-2017 08:25

Hello @Gcarey8599, have a warm welcome to the Fitbit Community, thanks for joining us. Smiley Happy

 

Which tracker are you currently using? Since when have you experienced this situation? If you have already enabled Notifications in the Fitbit app, please go to your phone settings > notifications > Fitbit and make sure the following is enabled:

 

  • Allow Notifications.
  • Show in Notification Center
  • Show on Lock Screen. 

Additionally, if you're using a Charge 2, please make sure the tracker is not currently in the "Do Not Disturb" mode by pressing down the button for 2 seconds while on the clock screen. A message and a vibration will let you know if "Do Not Disturb" has been turned on or off. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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