Unable to receive call or text Notifications.

[daleena]

 i recently purchased new iphone 8s plus and im not able to receive calls or texts only other notifications i was able to when i had the 6s plus is there any reason why can some one help maybe im setting it up wrong but i did everthing the same.  

Moderator Edit: Clarified Subject.

[ACG]

Hi @daleena

You have to turn off the notifications and remove the Fitbit from your 6S

Then add it to your 8S

[daleena]

I did before I master reset the 6s and gave to T-Mobile I removed the fit bit deleted apps and reset
Now I’ve added it to the new phone and nothing ugh I’m so frustrated

Sent from my iPhone

[MarcoGFitbit]

Hello @daleena, have a warm welcome to the Fitbit Community, it's great to see new faces around. It's always a pleasure seeing you around @ACG. 

Thanks for bringing this to my attention. Which tracker are you currently using? Have you tried to restart it yet? If so, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on your tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker Options, tap on Notifications an enable the ones you'd like to receive. 

Please remember that some trackers have a Do Not Disturb mode that might prevent them from receive Notifications:

• Blaze: Swipe down on the clock face to check if Notifications have been turned on or off.
• Charge 2: Press and hold the button on the side for 2 seconds to turn on or off "Do Not Disturb"
• Ionic: Swipe right on the clock face and under Notifications select "Receive from phone"

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[daleena]

I literally did all of these steps and I had some one else do it just in case I even uninstalled the app and disconnected the blaze and reset everything nothing this is so frustrating 😡😔🙄

Sent from my iPhone

[MarcoGFitbit]

Hello @daleena, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

Additionally, if there's anything else I can do for you, please feel free to reply. 

[daleena]

Thank you for your help and someone did reach out I just hope this can get fixed.

Sent from my iPhone

[MarcoGFitbit]

Hello @daleena, I hope you're having a great day, thanks for coming back and let me know our Support Team has already reached you. 

Please keep me updated and if you need anything else, please feel free to reply. 

[Kasie13]

Did you get this fixed? I am having the same trouble and I can't figure it out! I have also followed all the trouble shooting guides! 

[ACG]

Hello @Kasie13

Did you try all the suggestions in this thread. 

Let us know what you have tried. 

[Kasie13]

I un-linked and deleted the Alta from my iPhone 6, then I deleted the fitbit App. Then I set it up on my new phone. I have deleted everything fitbit related off my phone twice, I just ran through the forget this device and re-paired it. I am now getting call notifications but not text messages. All my notifications are on in both the fitbit app as well as in the settings of the phone. 

[ACG]

@Kasie13

Great to hear your making progress. 

Why don’t you restart your Alta now and see if notifications work. 

[MarcoGFitbit · Accepted solution]

Hello @Kasie13, thanks for joining the conversation, it's a pleasure for me to welcome new members to the Fitbit Community. Thanks for all your help @ACG! 

@Kasie13, thanks for bringing this to my attention and for letting me know you have already tried some troubleshooting steps. I understand you're able to receive call notifications but not text ones. In this case I would like to ask you to go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History. 

If these settings are already enabled, disable them, restart your phone and enable them back. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Kasie13]

That worked! Thank you so much! 

[MarcoGFitbit]

Hello @Kasie13, I hope you're doing well, thanks for taking the time to reply and let me know my instructions were helpful to resolve your issue, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!