Unable to receive notifications / not connecting to Bluetooth.

[Etmiss]

Have used Fitbit 2 since April and enjoyed it. Now will not consistently sync  to iPhone via Bluetooth ... sometimes yes and sometimes no. Also, not receiving notifications. Have turned phone off/on, logged out/in of fit bit app. Has worked beautifully until yesterday. Any suggestions?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Etmiss, I hope you're having a great day, it's nice to see you around. 

Please remember that your Fitbit tracker does not connect directly through the Bluetooth settings on your phone, it connects using the Fitbit app. If you're not receiving notifications, I would like to suggest the following:

1. Restart your tracker
2. As you're using a Charge 2, please press and hold the button on the side for 2 seconds,  in case "Do Not Disturb" has been enabled. A message and a vibration will let you know if "Do Not Disturb" has been turned on or off. 
3. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show in Notification Center
   • Show on Lock Screen.

If this doesn't seem to work, let's try resetting Notifications on your tracker:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone. 
3. Open the Fitbit app and tap on Account > Charge 2 > Notifications and enable them once again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Etmiss]

Thank you so much!  Even though I had done all those things yesterday and it still did not work, when I did them again this morning, it is all working again, I think!  Thanks for hanging in there with me and all the advice. 

[MarcoGFitbit]

Hi there @Etmiss, I hope you're having a great day, thanks for taking the time to reply. 

I'm really glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[Robina8716]

Thank you this solution worked for me.

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@MarcoGFitbit wrote:

Hello @Etmiss, I hope you're having a great day, it's nice to see you around. 

Please remember that your Fitbit tracker does not connect directly through the Bluetooth settings on your phone, it connects using the Fitbit app. If you're not receiving notifications, I would like to suggest the following:

1. Restart your tracker
2. As you're using a Charge 2, please press and hold the button on the side for 2 seconds,  in case "Do Not Disturb" has been enabled. A message and a vibration will let you know if "Do Not Disturb" has been turned on or off. 
3. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show in Notification Center
   • Show on Lock Screen.

If this doesn't seem to work, let's try resetting Notifications on your tracker:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone. 
3. Open the Fitbit app and tap on Account > Charge 2 > Notifications and enable them once again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

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