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Unable to see badges

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‎01-04-2020 09:47 - last edited on ‎01-08-2020 13:18 by Fitbit Moderator

‎01-04-2020 09:47 - last edited on ‎01-08-2020 13:18 by Fitbit Moderator

Had anyone an advice on how to make my badgecollection visible in the app

all it saus now is that they can’t be loaded 

i’ve tried logging out and reinstalling but that doesnt work

 

Moderator edit: Subject for clarity 

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‎01-08-2020 13:18

‎01-08-2020 13:18

Hi @Patrickbem, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Which iOS mobile device are you using to use the Fitbit app? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted.

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