help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to set up Alta HR on iPhone 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2017 10:07 - last edited on ‎06-03-2017 07:04 by Moderator Alum

‎06-01-2017 10:07 - last edited on ‎06-03-2017 07:04 by Moderator Alum

I was able to get my new Fitbit set up last night on my phone than notice it was not syncing or connecting to my Iphone 7 plus.  I uninstalled device, app, and restarted phone and now i am not able to re-add it.  

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
6 REPLIES 6

‎06-02-2017 17:00

‎06-02-2017 17:00

I can't set mine up either. 7 Plus phone also.

Best Answer
0 Votes

‎06-03-2017 07:16

In response to Anybody

‎06-03-2017 07:16

Hello @Anybody and @nelena, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

If your phone is not able to set up your Fitbit Alta HR, please try the following:

 

  1. Restart your Alta HR
  2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  3. Restart your phone
  4. Make sure no other Bluetooth devices are around 
  5. Make sure you have a strong Wi-Fi signal
  6. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  7. Choose your tracker and follow the onscreen instructions to continue
  8. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎06-03-2017 07:48

In response to MarcoGFitbit

‎06-03-2017 07:48

Nope this did not work.  However doing a device reset using the charging cord and pushing the button worked.  I am now working again

Best Answer
0 Votes

‎06-05-2017 05:19

In response to nelena

‎06-05-2017 05:19

Hello @nelena, thanks for taking the time to reply, I hope you're having a great day.

 

I'm very glad your issue has now been resolved. I would also like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎07-24-2019 03:44

In response to MarcoGFitbit

‎07-24-2019 03:44

I have tried all of these fixes and they haven't work - my phone is an Iphone 7 - the difference I have is that when out of the house, my phone will find my Alter HR and update. 

Best Answer
0 Votes

‎09-28-2019 01:58

In response to MarcoGFitbit

‎09-28-2019 01:58

I have tried to set up Fitbit Alta he to iPhone 7 Plus and it’s not working now. Will not pair 

Best Answer
0 Votes