01-23-2019
04:56
- last edited on
01-24-2019
06:38
by
MarcoGFitbit
01-23-2019
04:56
- last edited on
01-24-2019
06:38
by
MarcoGFitbit
Hi,
I need help I with connecting my Alta HR with my new phone.
I have deleted the app from the old phone and I'm not able to connect New device.
I click on Set up a Device > select Alta HR > Setup > I agree with the terms and conditions > connect the device to computer /it is on and fully charged and the app started searching for the device without any success.
I switched off/on the Bluetooth on the phone, restarted the app, restarted the phone, uninstalled and installed the app.
Nothing of the above helped!
Moderator Edit: Clarified Subject.
01-24-2019 06:44
01-24-2019 06:44
Hello @ahegoukian, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Please note that when switching phones, you don't need to remove the tracker from your account in order to set it up again, simply open the Fitbit app on your new phone and sync your device. With that said, it's possible your Alta HR still has a Bluetooth connection with your old phone, please go to the Bluetooth settings on your old phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
After that, try to set up your Alta HR to your account again:
I hope this can be helpful, give it a try and let us know the outcome.
01-31-2019 02:22
01-31-2019 02:22
Hi,
the issue was that it was connected to the old phone, although I have deleted the app from it.
Thank you
01-22-2020 08:51
01-22-2020 08:51
This solved my issue thanks!