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Unable to set up Fitbit on iPad.

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‎05-26-2017 08:54 - last edited on ‎05-27-2017 07:37 by Moderator Alum

‎05-26-2017 08:54 - last edited on ‎05-27-2017 07:37 by Moderator Alum

Help with set up on an iPad.

 

Moderator Edit: Clarified Subject. / Format.

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1 BEST ANSWER

Accepted Solutions

‎05-27-2017 07:52

‎05-27-2017 07:52

Hello @MARHUF, have a warm welcome to the Fitbit Community, it's nice to have you on board! Smiley Happy

 

Which iPad version are you currently using? Which iOS version is the iPad running? Have you updated the app recently? If so, please try the following:

 

  1. Restart your tracker and leave it plugged in and charging.
  2. Restart your iPad.
  3. Turn off the Bluetooth on your iPad for 15 seconds, then turn it back on.
  4. Make sure there are no other Bluetooth devices around and that you have a strong Wi-Fi signal.
  5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  6. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know how it goes. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎05-27-2017 07:52

‎05-27-2017 07:52

Hello @MARHUF, have a warm welcome to the Fitbit Community, it's nice to have you on board! Smiley Happy

 

Which iPad version are you currently using? Which iOS version is the iPad running? Have you updated the app recently? If so, please try the following:

 

  1. Restart your tracker and leave it plugged in and charging.
  2. Restart your iPad.
  3. Turn off the Bluetooth on your iPad for 15 seconds, then turn it back on.
  4. Make sure there are no other Bluetooth devices around and that you have a strong Wi-Fi signal.
  5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  6. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know how it goes. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer