Unable to set up and update Charge 3.

[Kendo99]

I've been trying to setup a charge 3, but an exclamation (!) is popping up. And all it keeps on saying is to go to the set up. The battery is fully charged. I've been trying to update it on the phone, but it isn't updating either. 

Moderator Edit: Clarified Subject.

[Rich_Laue]

Hello @Kendo99  you will not be able to update until the tracker has been setup.

A couple of questions

What device are you using to setup your tracker?

At what step does the process fail?

Do you receive any error messages?

What happens.

[Kendo99]

I'm using an iPhone S7 to set up the tracker. 

It doesn't get past the updating phase before finishing the setup.

I've never heard of wore messages.

[MarcoGFitbit · Accepted solution]

Hello @Kendo99, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Rich_Laue, I hope you're doing well. 

@Kendo99, I appreciate your participation in the Forums and for sharing your experience with us. If your Charge 3 is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Charge 3 can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.