Unable to sync after upgrade to iOS 11.2.5

[IzzzyWizzzy]

Has anyone else had problems since the latest Apple upgrade to iOS 11.2.5? I had to restart my fitbit One yesterday after the upgrade as neither my iPad nor my iPhone could find my fitbit One.  Problem solved I thought - but No!  I have had to do restart my fitbit again today, as neither iPad nor iPhone could find it. (I've also turned Bluetooth off and on again as recommended in other posts.)  I've never had these problems before, and the only thing that's changed is the upgrade to iOS. What is going on?

Moderator Edit: Clarified Subject.

[LLMohr]

Yes! I am having the exact same issues (I have an Ionic). As soon as I installed the update it takes FOREVER to sync and I don’t get all text/call/calendar notifications. Hopefully this is a glitch with the current update and will be remedied with the next one?

[Hreinson]

I have had the same problem with my iconic.  Is there anything else to be done?

[Njottor]

Same here: Unsble to pair and connect ionic after upgrading iPhone(7+) to ios 11.2.5. Have tried ionic reset, told iPhone to forget the Bluetooth device, connect from the fitbit spp etc. Any hope for a soon fix, or any tips?

[MarcoGFitbit]

Hello @IzzzyWizzzy, @LLMohr, @Hreinson and @Njottor, have a warm welcome to the Fitbit Community, it's a pleasure for me to greet new members of our family! 

First of all, I would like to apologize for the delay in my response and thank you for letting me know the troubleshooting steps you have tried so far in hopes to resolve this issue. Now, at this moment I would like to suggest you to check some stuff before trying to sync your tracker:

• Make sure you have a strong WiFi signal when trying to sync your tracker.
• Check that there are no other Bluetooth devices around as they might interfere with the syncing process.
• Restart your tracker and your phone once again. 
• Update the Fitbit app if you haven't done it yet.

In case your tracker is still not syncing correctly after checking the points above, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[IzzzyWizzzy]

Hi. Thanks for the reply.

I did all these things, and, initially, my iPhone and iPad couldn’t even “find” my Fitbit to add it as a “new” device, so that solution didn’t work! I had a strong WiFi signal, the Fitbit app was up to date, and there were no conflicting Bluetooth devices. In the end, the only solution that worked was turning the Fitbit off and then on again. I had to repeat this the next day as well but, fingers crossed, I’ve not had to restart my Fitbit since.
Is this going to happen every time Apple update iOS? The problem seems to be that that neither of my Apple devices was able to recognise the Fitbit as a Bluetooth device after the upgrade even though it worked perfectly before the iOS upgrade.



Sent from my iPhone

[Njottor]

Thanks!
I fixed the problem the other day, actaully by doing what you suggest 🙂
And can confirm: No loss of data.

Jan/Njottor

[MarcoGFitbit]

Hello @NjottorI and @IzzzyWizzzy hope you're doing well, thanks for taking the time to reply. 

@Njottor, I appreciate you have let me know your issue has now been resolved, I'm very glad! 

@IzzzyWizzzy, thanks for letting me know the troubleshooting steps you performed to resolve this issue, hopefully you won't need to restart your tracker once again. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!