02-07-2018
02:16
- last edited on
02-14-2018
06:03
by
MarcoGFitbit
02-07-2018
02:16
- last edited on
02-14-2018
06:03
by
MarcoGFitbit
Has anyone else had problems since the latest Apple upgrade to iOS 11.2.5? I had to restart my fitbit One yesterday after the upgrade as neither my iPad nor my iPhone could find my fitbit One. Problem solved I thought - but No! I have had to do restart my fitbit again today, as neither iPad nor iPhone could find it. (I've also turned Bluetooth off and on again as recommended in other posts.) I've never had these problems before, and the only thing that's changed is the upgrade to iOS. What is going on?
Moderator Edit: Clarified Subject.
02-07-2018 15:00
02-07-2018 15:00
Yes! I am having the exact same issues (I have an Ionic). As soon as I installed the update it takes FOREVER to sync and I don’t get all text/call/calendar notifications. Hopefully this is a glitch with the current update and will be remedied with the next one?
02-07-2018 16:50
02-07-2018 16:50
I have had the same problem with my iconic. Is there anything else to be done?
02-11-2018 01:04
02-11-2018 01:04
Same here: Unsble to pair and connect ionic after upgrading iPhone(7+) to ios 11.2.5. Have tried ionic reset, told iPhone to forget the Bluetooth device, connect from the fitbit spp etc. Any hope for a soon fix, or any tips?
02-14-2018 06:02
02-14-2018 06:02
Hello @IzzzyWizzzy, @LLMohr, @Hreinson and @Njottor, have a warm welcome to the Fitbit Community, it's a pleasure for me to greet new members of our family!
First of all, I would like to apologize for the delay in my response and thank you for letting me know the troubleshooting steps you have tried so far in hopes to resolve this issue. Now, at this moment I would like to suggest you to check some stuff before trying to sync your tracker:
In case your tracker is still not syncing correctly after checking the points above, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
02-14-2018 06:22
02-14-2018 06:22
02-14-2018 07:11
02-14-2018 07:11
02-15-2018 04:41
02-15-2018 04:41
Hello @NjottorI and @IzzzyWizzzy hope you're doing well, thanks for taking the time to reply.
@Njottor, I appreciate you have let me know your issue has now been resolved, I'm very glad!
@IzzzyWizzzy, thanks for letting me know the troubleshooting steps you performed to resolve this issue, hopefully you won't need to restart your tracker once again.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!