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Unable to sync my tracker after setting a Fitbit Ace.

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‎06-16-2018 06:24 - last edited on ‎06-19-2018 04:56 by Moderator Alum

‎06-16-2018 06:24 - last edited on ‎06-19-2018 04:56 by Moderator Alum

Ever since I added my daughter’s Ace to the family account and to my phone, I can’t synch my own Fitbit.  I tried the update and restarting and it’s still not working.  Any ideas? Thanks.

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎06-16-2018 13:05

‎06-16-2018 13:05

Hi @TAGS1. Welcome to the forums! I’m afraid I have not tried to set up a family account yet, but hopefully this Help Page will offer the insight you need. Otherwise, you can always contact Support. 

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‎06-16-2018 13:07

In response to SunsetRunner

‎06-16-2018 13:07

Thanks for the help!

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‎06-20-2018 11:00

In response to TAGS1

‎06-20-2018 11:00

Hello @TAGS1, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @SunsetRunner, I appreciate your help with this situation. Smiley Happy

 

@TAGS1, I appreciate you have brought this to my attention. Tell me, are you still having trouble syncing your Fitbit device? If so, please remember to switch between the child account you created to set up the Ace to your own account before syncing. 

 

I hope this can be helpful, if there's anything else I can do for you, please don't hesitate to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-22-2018 05:23

In response to SunsetRunner

‎06-22-2018 05:23

Thanks!

Sent from my iPhone
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