iPhone not recording steps - Fitbit Community

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iPhone not recording steps

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Chessman

1 0 0

Fitbit app on iPhone 7 not recording steps

it does calories ok

Dennis

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

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That sounds like it's not syncing - you get some calories in the app (your BMR calories, those that keep your body alive) without having to sync.

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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