06-21-2018 06:25
06-21-2018 06:25
Fitbit app on iPhone 7 not recording steps
it does calories ok
Dennis
06-21-2018 23:13
06-21-2018 23:13
That sounds like it's not syncing - you get some calories in the app (your BMR calories, those that keep your body alive) without having to sync.
I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/