05-29-2019
20:54
- last edited on
05-30-2019
04:42
by
MarcoGFitbit
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05-29-2019
20:54
- last edited on
05-30-2019
04:42
by
MarcoGFitbit
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Accepted Solutions
05-30-2019 04:46
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05-30-2019 04:46
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Hello @Spifee thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help.
@Spifee I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which device are you currently wearing? Have you restarted it already? Please note that as @SunsetRunner mentioned, check that your iPad is compatible with the Fitbit app. Then, if you're still having trouble, check the following steps:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
Give this a try and let us know the outcome!
05-30-2019 04:30
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SunsetRunner
05-30-2019 04:30
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Hi @Spifee . You cannot sync your Fitbit device to your iPad mini, right? Please check here to make sure your mini is one of the compatible devices. Also, if your mini is not updated to Apple iOS 10 or higher, please upgrade it.
If your mini is compatible and your iOS is upgraded, and the Fitbit app still won’t sync, please come back and let us know more details, including which Fitbit you have.

05-30-2019 04:46
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05-30-2019 04:46
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Hello @Spifee thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help.
@Spifee I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which device are you currently wearing? Have you restarted it already? Please note that as @SunsetRunner mentioned, check that your iPad is compatible with the Fitbit app. Then, if you're still having trouble, check the following steps:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
Give this a try and let us know the outcome!
05-30-2019 07:07
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05-30-2019 07:07
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Sent from my iPhone
Please excuse typographical errors.
05-31-2019 09:48
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05-31-2019 09:48
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Hello @Spifee I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved. I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

08-24-2019 17:26
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08-24-2019 17:26
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I have an iPad mini 2 with iOS 12.3.1 and it will not see my new versa. My iPhone is working fine and finds it without problems. I’ve tried restarting both devices and tried reinstalling the app. Still says “looking...” continuously and does not find it. I’ve also tried moving away from other devices with just my watch close by. No luck. What a pain. Your software is really quite bad.

08-25-2019 04:35
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SunsetRunner
08-25-2019 04:35
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Hi @hdkcanada - I have the same mini, also updated. I also have an iPhone. I use the Fitbit app on my phone successfully but have not been able to set up the fitbit app successfully on my mini - right from day one. My solution was quite simple.
- On my iPhone, I use the app.
- On my mini, I open Safari and log in to Fitbit.com
Works beautifully!

