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Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Spifee thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help.
@Spifee I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which device are you currently wearing? Have you restarted it already? Please note that as @SunsetRunner mentioned, check that your iPad is compatible with the Fitbit app. Then, if you're still having trouble, check the following steps:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
Give this a try and let us know the outcome!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Spifee thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help.
@Spifee I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which device are you currently wearing? Have you restarted it already? Please note that as @SunsetRunner mentioned, check that your iPad is compatible with the Fitbit app. Then, if you're still having trouble, check the following steps:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
Give this a try and let us know the outcome!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Spifee I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved. I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer